Manager, Digital Products and Services

USTA Digital Product Adoption Specialist

Increase provider adoption of all USTA digital products and USTA national programs and services. Digital products include Serve Tennis, tools, and promotion of USTA digital product partner platforms.

• Drive adoption of USTA and USTA-affiliated partner products, including Serve Tennis facility management software, ITF World Tennis Number (WTN) products, and USTA Connect to help tennis operators further develop their business and support player activity and engagement
• Host local and regional impact events to educate, inform, and drive adoption of our digital suite of products to tennis operators in a group setting.
• Identify and develop a robust pipeline of prospects by attending regional workshops, industry conventions, networking socials, and other methods, including collaboration with USTA National and Section Staff
• Utilize USTA-approved CRM to build, maintain, and track relationships/sales progress with new prospects and existing customers daily
• Utilize a USTA-approved digital sales enablement platform to share materials and generate proposals and presentations with customers
• Refer appropriate adoption leads to USTA Connect partners for follow-up, where applicable
• Demonstrate software products in a "customer-centric" approach to tennis clubs, providers, and facilities throughout the USA.
• Communicate client needs with various product owners at USTA and the USTA Connect partner network to enhance future development of digital products

Strong background in sales and experience in the software and/or tennis industry. Knowledge of the USTA organization and tennis industry network is a plus. Excellent communication and negotiation skills. Ability to work independently as well as part of a team. Ability to travel up to 50% of the time to USTA Sections across the country. A college degree or equivalent professional experience (minimum 3 years) is required. This position is designated as hybrid/flex in Orlando and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy. This position is considered exempt.

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $7,000 for tuition reimbursement.
• Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the annual base salary for this position is $65,000-$72,000. This role is eligible for an Incentive Compensation Plan (ICP) bonus. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.