Assistant Warehouse Operations Manager

Job Description

Job Description

Who We Are
Porter Logistics is a fast-growing third-party logistics (3PL) provider redefining modern warehousing and fulfillment. Headquartered in Atlanta, we’ve grown over the past decade from a two-person operation in a 10,000-square-foot warehouse to an organization supporting more than 1 million square feet across multiple Georgia facilities.

We partner with high-expectation customers who depend on accuracy, transparency, and operational excellence. Our success is driven by disciplined execution, a strong commitment to safety and quality, and teams that take ownership of their work.

As we continue to expand, we’re focused on building scalable processes and long-term careers. At Porter, you’ll find a hands-on, fast-paced environment where teamwork, integrity, consistency, and accountability are at the core of how we operate.

The Role
The Assistant Operations Manager will serve as the right hand to the Operations Manager for our highest-volume facility. You will help lead daily warehouse operations, support a large team, and ensure the building runs efficiently, safely, and accurately across receiving, inventory, picking, shipping, and client communication.

This is an onsite, full-time position. You will be deeply involved in the day-to-day running of the warehouse and will step in as acting Operations Manager when needed.

This role is perfect for someone who is ready to move up from Warehouse Lead / Supervisor into broader operational responsibility—or a current manager who thrives in a hands-on, high-volume environment.

Key Responsibilities

Daily Warehouse Operations

• Assist in managing all warehouse functions including receiving, put-away, replenishment, inventory control, picking, packing, and outbound shipping.
• Monitor workflow across all departments to maintain efficiency, accuracy, and throughput targets.

Team Leadership & Development

• Help lead a team of warehouse associates, leads, and forklift operators.
• Support the Operations Manager with coaching, training, performance feedback, and accountability.
• Promote Porter’s core values: team player, integrity, consistency, ownership, thoroughness, and positivity.
• Lead portions of daily shift meetings, communicate priorities, and reinforce expectations.

Inventory & Quality Control

• Ensure correct product handling, storage, labeling, and documentation.
• Support cycle counts, root-cause analysis of inventory discrepancies, and corrective actions.
• Help maintain 99%+ inventory accuracy through disciplined process control.

Labor Planning & Scheduling

• Assist with scheduling labor based on volume forecasts and staffing needs.
• Monitor productivity and identify opportunities to optimize labor allocation.
• Support new-hire onboarding and continuous cross-training.

Client Communication & Issue Resolution

• Partner with the Operations Manager to provide timely updates, reporting, and operational support to key clients.
• Investigate issues (mis-picks, damages, delays) and communicate resolutions quickly and professionally.
• Help ensure customers receive accurate, on-time service every day.

Process Improvement

• Identify inefficiencies and propose solutions to improve accuracy, speed, and cost control.
• Help document SOPs and implement new processes.
• Support operational readiness for new clients, product lines, or workflows.

Acting Manager Responsibilities

• Step in to lead the full operation when the Operations Manager is offsite.
• Provide leadership presence and decision-making authority needed to keep the building running smoothly.

Qualifications

• 4+ years of warehouse operations experience, ideally in a 3PL or high-volume environment.
• Experience leading teams (Lead, Supervisor, or similar role).
• Strong understanding of WMS systems, RF scanning, and inventory control processes.
• Ability to thrive in a fast-paced environment and pivot quickly as priorities change.
• Strong communication and leadership skills with a focus on accountability and accuracy.
• Hands-on work ethic—willing and able to be on the floor daily with the team.

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