Front Office Supervisor - Hourly

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:Sea Mar is a mandatory COVID-19 and flu vaccine organization**Position Summary** The Front Office Supervisor is responsible for directing, supervising, and coordinating all functions and operations of the front desk, switchboard, medical records and managed care departments. **Duties and Responsibilities** As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by: Understanding and empathizing with client needs Surpassing client expectations Demonstrating a high level of integrity Exhibiting compassion and commitment Advocating for social justice Taking pride in individual work as well as that of the team Continually learning to stay current with industry standards, best practices and technology As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily. **Job Description ESSENTIAL DUTIES and RESPONSIBILITIES** Performing this job includes the following, and other duties may be assigned. Supervises front desk, switchboard, and medical records and managed care staff. (Recruitment, orientation and training, provide point of contact to front desk and dental front desk staff, resource allocation, task definition, performance standards, performance feedback, cross training, performance evaluation, corrective action, shift scheduling, coordinate training, changes in policy that affect their department, and interface between management.) Maintains high degree of confidentiality and professionalism. Oversee access, customer service; check in procedures, patient confidentiality, registration, and patient financial screening procedures. Ensures that all policies and procedures are being followed and are efficiently implemented. Works closely with the Nursing and Lab departments to ensure the delivery of efficient and effective customer service to staff and clients. Will be responsible for delegating tasks that will ensure necessary completion of daily assignments. (Providing interoffice phone directory, maintaining accurate changes in providers schedules, keeping postage machine updated, ordering and receiving supplies, providing support for office equipment and operations, overseeing collections and deposits, ensuring all encounters are reconciled and correctly processed and mail distribution). Assists in the preparation and implementation of departmental policies and procedures. Will work closely with supervisor/managers/directors to keep staff informed on any changes in policies. Works closely with clinic management on problems and issues related to patient flow and operations. Responds to patient complaints and concerns in coordination with clinic management when necessary. Will be diplomatic and offer solutions that will benefit not only the staff but the organization as well. Will offer leadership to prioritize and organize the departments in the most efficient manner. Assists with compiling data and preparing reports relative to various phases of health center activities. Assists with implementing and conducting audits relative to quality improvement activities. Develops and maintains collaborative working relationships with Sea Mar employees and the community. Demonstrates knowledge and skills necessary to provide services appropriate to the age of patients served and identifies age-specific needs. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The person in this position must be of good character and able to maintain the understanding, physical health, emotional stability and personality suited to meet the physical, mental, emotional, and social needs of the population served. Must have excellent customer service skills and experience working with culturally and economically diverse communities. Computer proficiency required (Microsoft Office). Post-secondary education preferred. LANGUAGE SKILLS Ability to read and write proficiently in English. The ability to speak and interpret in Spanish is ideal. The Front Office Supervisor must demonstrate clear concise written and verbal communication to communicate skills. Must be able to interpret documents such as safety rules, operating instructions, policy and procedure manuals and reference materials. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide. Basic accounting principles. Should be able to analyze and present simple data as needed for reports. REASONING SKILLS Must be able to solve practical problems creatively in a variety of situations and circumstances. Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Education, Certificates, Licenses, Registrations, and Medical Screening EDUCATION and/or EXPERIENCE High School graduate or equivalent. Must have demonstrated leadership skill of at least two years ambulatory front office experience. Previous supervisory experience preferred. Additional Requirements Pre-hire and annual employee health screening required Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all time during the flu season. CERTIFICATES and REGISTRATIONS TB test annually. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may be required to share work space with other employees. Additional Requirements Pre-hire and annual employee health screening required Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all time during the flu season. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to type which includes use of hands to finger and arms. #J-18808-Ljbffr Seamar