IT Customer Support

Job Description Job Description Job Title: IT Customer Support
Location : Remote
Come join us:

Vernovis is an Inc. 5000 staffing and consulting firm, serving small and mid-sized businesses in the Cincinnati, Dayton and Columbus, Ohio areas. We help companies complete critical business initiatives that are championed by their Technology and Financial leaders. Additionally, we offer expertise in the Cybersecurity space.

What Youll Do: use incident/problem management system to document, track, update and close case activities
provide customers with technical assistance and guidance to prevent recurring problems
perform basic hardware and software troubleshooting to resolve or escalate incidents
provide management with status reports
perform and understand how to correctly follow processes, procedures and standards within department
follow and support internal and external audit compliance
improve and develop technical support skills through outside education, self-study, etc.
perform and administrative functions within the team to accomplish team goals
What Experience Youll Have: knowledge of computer hardware and software technologies
prior help desk experience preferred
excellent written and verbal communication skills
ability to analyze and solve problems
aptitude for technology
attitude for excellence in customer service
working knowledge of PCs and networks
proficient in Windows operating systems
proficient knowledge of Microsoft® Office products (i.e. Word, Excel and Outlook)
some college experience in Information Technology
any Microsoft certification
knowledge of call center software and ticketing systems
experience providing both customer support and service
some college experience in Information Technology
any Microsoft certification

LI-VW1

ZR Company Description International retailer with an exciting expansion plan. Company Description International retailer with an exciting expansion plan.