Production Support Engineer

Production Support Engineer
Las Vegas, NV- Onsite
Hire Type: contract

Credit One Bank is seeking a highly motivated Production Operations (ProdOps) Engineer to manage and support mission-critical production platforms. The ideal candidate will have strong expertise in GitLab CI/CD, Kubernetes, PostgreSQL, Database Deployments, Application Troubleshooting, Dynatrace Monitoring, and On-Call Production Support. This role requires a proactive individual who can ensure platform stability, automate operational processes, improve deployment efficiency, and rapidly resolve production incidents.




Essential Job Functions:
Production Operations & Support
Provide operational support for production and non-production environments.
Participate in a 24x7 on-call rotation and respond to critical production incidents.
Monitor system health, application performance, and infrastructure availability.
Perform root cause analysis (RCA) and implement preventive measures.
Troubleshoot complex applications, databases, infrastructure, and deployment issues.




Must have a Development Background




CI/CD & Release Management
Design, maintain, and optimize GitLab CI/CD pipelines.
Automate application deployment, testing, and release processes.
Implement deployment best practices to improve reliability and reduce downtime.
Collaborate with development teams to streamline DevOps processes.
Kubernetes Platform Management
Deploy, configure, and manage containerized applications on Kubernetes.
Troubleshoot pod, service, ingress, and cluster-level issues.
Manage scaling, availability, and performance optimization of Kubernetes workloads.
Work with Helm charts and Kubernetes manifests for application deployments.
Database Deployment & Administration
Plan and execute database deployment activities across environments.
Support database schema changes, migrations, and rollback procedures.
Monitor and optimize database performance.
Collaborate with development teams on database release strategies.
PostgreSQL Administration
Support and maintain PostgreSQL databases.
Troubleshoot database performance bottlenecks and connectivity issues.
Manage backup, recovery, replication, and high-availability configurations.
Ensure database security and compliance standards are maintained.
Monitoring & Observability
Configure and maintain monitoring dashboards using Dynatrace.
Analyze application and infrastructure performance metrics.
Create alerts and proactive monitoring strategies to identify issues before customer impact.
Use observability tools to drive system reliability and operational excellence.
Continuous Improvement
Develop automation scripts and operational tooling.
Create and maintain operational runbooks and standard operating procedures.
Identify opportunities for process improvement and operational efficiency.
Partner with engineering teams to improve platform reliability and scalability.
Position Requirements:




Technical Skills
GitLab CI/CD
Pipeline creation and optimization
GitLab Runners
Deployment automation
Kubernetes
Cluster operations and administration
Helm Charts
Pod, Service, Ingress troubleshooting
Database Deployments
Schema migrations
Release management
Rollback strategies
Monitoring & Observability
Dynatrace
Application Performance Monitoring (APM)
Log analysis and alerting
Troubleshooting
Application debugging
Infrastructure issue diagnosis
Performance analysis
Production incident management
Operational Skills
24x7 On-Call Support
Incident Management
Root Cause Analysis (RCA)
Problem Management
Change Management
Release Coordination
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Preferred Qualifications
Bachelor's degree in computer science, Information Technology, or related field.
5+ years of experience in Production Support, DevOps, SRE, or Platform Engineering roles.
Experience with Linux administration and shell scripting.
Familiarity with cloud platforms such as Azure, AWS, or GCP.
Experience with Infrastructure as Code (Terraform preferred).
Understanding of microservices architecture and containerization technologies.