Bistro Supervisor

Bistro Supervisor

We are looking for an experienced and passionate Bistro Supervisor to lead our front-of-house team and ensure an exceptional dining experience for every guest. You will play a pivotal role in day-to-day operations, mentoring staff, maintaining service standards, and helping drive the culture of hospitality that defines our bistro.

Key Responsibilities

Supervise, coach, and motivate front-of-house staff during service to ensure seamless, high-quality guest experiences

Open and/or close the bistro, including cash handling, reconciliation, and end-of-shift reporting

Monitor efficiency during peak periods

Handle guest feedback and complaints promptly and professionally, escalating where necessary

Conduct pre-shift briefings to communicate daily specials, service priorities, and any operational updates

Ensure compliance with food safety, hygiene, and licensing regulations at all times

Assist with scheduling, time-off requests, and staff coverage in coordination with the Dining Service Director

Support inventory management including ordering, stock rotation, and wastage control

Collaborate with the kitchen team to maintain timing, quality, and communication between front and back of house

Onboard and train new team members in service standards, POS systems, and bistro procedures

Requirements

Qualifications; Experience

Minimum 2 years of experience in a supervisory or senior front-of-house role in a restaurant, caf, or bistro environment

Proven ability to lead a team under pressure while maintaining a positive, guest-focused atmosphere

Strong knowledge of food and beverage, including wine basics and menu upselling techniques

Proficiency with point-of-sale (POS) systems and basic cash management

Current Food Handler certification (ServSafe)

Flexible availability including evenings, weekends, and public holidays

What We Are Looking For

A natural communicator who leads with warmth and commands respect from peers

Detail-oriented with a passion for creating memorable dining experiences

A calm, solutions-focused mindset when challenges arise mid-service

Team player who thrives in a fast-paced, collaborative environment

What We Offer

Competitive hourly rate commensurate with experience

Staff meals and dining discounts

Opportunities for career advancement within the group

Ongoing training and professional development

A supportive team culture built on respect, creativity, and good food