Housekeeping Manager - The Hay-Adams

Job Description

Job Description

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.

Position Overview:

To inspect and maintain the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways and public areas. 

Essential Duties & Responsibilities

1.       Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day. 

2.       Inspect guest rooms to ensure housekeeping standards are achieved according to standards set forth by hotel management.

3.       Inspect VIP rooms and ensure they are provided with appropriate amenities and services.

4.       Report any substandard conditions of the guest room to the Housekeeping Director. 

5.       Report any damage or problems with the guest room and room equipment using a Maintenance work order and routing the work order to the Maintenance department. 

6.       Evaluate Room attendants on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure that their job performance is at a high-quality level. 

7.       Inspect and evaluate physical condition of the hotel's public spaces daily for cleanliness and necessary repairs.

8.       Encourage a positive attitude among employees and treats guests and fellow employees with courtesy and respect.

9.       Works to expedite tight turns when early arrivals are communicated from Front Desk and/or Housekeeping Management

10.   Communicate to the Front Desk all vacant and clean rooms, the completion of guest requests, and room status discrepancies. The Front Desk will give the Supervisor all room moves, late check-outs, and additional guest requests for appropriate follow-up action by the Supervisor. 

11.   Answer the Housekeeping department's telephone using friendly and proper telephone techniques. The Supervisor will help with calling of guests with special requests, information, and status of Lost & Found items. 

12.   Interact with the hotel's guests in a friendly, positive manner as a solution to their needs and/or problems. The Supervisor will often act as a liaison between the guest and the room cleaner. 

13.   Check the hotel's PMS computer for information concerning room status and to enter updated room status. 

14.   Continuous training and development of Room Attendants

15.   Report equipment problems to Office Coordinator.

16.   Train on daily LQA standards as set by the Director of Housekeeping

17.   Inspect all PM rooms when completed

18.   Assist in completion of inventories

19.   Follow OSHA and hotel guideline for the safe handling of all housekeeping chemicals and equipment.

20.   Respond to guest requests as needed and according to hotel policy. Communicate any special requests to the Executive and Assistant Executive housekeeper.

21.   Follow the practice of all fire safety standards and procedures for the Hotel and the Housekeeping department.

22.   Return Lost and Found items to Security Department.

23.   Perform any reasonable duties as required and directed.

24.   Reports all suspicious people, activities or hazardous conditions, etc. to the Security Department.

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: A high school education or its equivalent preferred. 

License/Certification: N/A

Experience: Previous Housekeeping experience required.

Basic Expectations: This person will have a proactive approach to problem identification and resolutions. Is bright, organized, detail-oriented, confident and efficient.  With excellent people skills and a “can do “attitude.   

Supervisory Responsibilities: This position oversees Room and House Attendants. 

Language Skills: must be able to understand, speak, read and write Basic English. Must be able to read and comprehend simple instructions. Be able to effectively present information to customers, clients and other employees within the organization.

Mathematical Skills: must be able to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals.

Reasoning Ability: Must be able to apply common sense to carry out simple written or verbal instructions. Must be able to work with minimum supervision. 

Physical Ability: To complete the duties of the job, the employee will be required to reach with hands and arms and often stop, kneel, crouch or crawl. There will be frequent walking and standing involved. The person will be required to lift or move weights ranging from 10 – 25 pounds.   

Standards of Conduct:

The high ethical standards of The Hay-Adams must be upheld by all members of the company.  The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, etc., stated in the employee handbook and manuals are inviolable.  We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.

The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled