Customer Service Representative / Data Entry

Customer Service Representative

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Customer Service Representative.

Position Summary: The Customer Service Representative is responsible for processing incoming orders and arranging for shipment of EAM Mosca's products including machines, strap, and/or spare parts.

Primary Responsibilities Include:

• Confer with customers to provide information about products or services, product availability, enter orders and obtain details of complaints.
• Inform customers of order information, such as product availability, shipping dates, and any anticipated delays.
• Monitor timely order fulfillment and shipping with Warehouse and Logistics Departments.
• Work with freight forwarders, transportation companies, courier companies to obtain freight quotes, schedule pick-up appointments, and make general shipping arrangements.
• Prepare invoices, shipping documents, and other customer required documentation.

Requirements/Experience:

• Customer Service experience required. Candidates with Customer Service experience in a fast paced, business to business sales environment preferred.
• Associate's degree preferred. Relevant work experience will be considered in lieu of education.
• Experience with Microsoft Office programs required. Experience with Salesforce a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.