Retail Customer Service Specialist

Overview The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in‑depth product knowledge, high brand and execution standards, and efficient execution of front‑end operations. Responsibilities Greet teammates and customers and proactively approach customers to understand their needs and support their shopping experience. Serve as the primary customer service provider at the front end and act as a liaison between customers and management. Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions. Assist the manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards. Monitor front‑end associates to ensure they are meeting performance expectations. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards. Promote and provide training to new and current teammates on company programs such as customer loyalty program participation, warranty sales, and private‑label credit‑card enrollment. Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintain confidentiality of all company information. Create an inclusive store environment where everyone feels welcome, safe, and is treated with respect. Take an all‑hands‑on‑deck approach to support the team across the store and perform other tasks as assigned by management. Teammate Traits Ensures Accountability Customer‑Focus Collaborative Instills Trust Decision‑Quality/Decision‑Making Abilities Action‑Oriented Qualifications Prior retail sales, cashier, or customer‑focused experience preferred. Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally (up to 5 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously). Compensation and Benefits Targeted pay range: $12.50 – $19.50. The starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK’S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit . #J-18808-Ljbffr