Managed Services Systems Engineer III

Job Description

Job Description

Description:

About Lockstep

At Lockstep, we believe great technology isn’t just about infrastructure - it’s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best. We’re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be.

What We Offer

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) Plan
• Short-term/long-term disability and life insurance
• Flexible PTO
• 8 company-paid holidays and 1 floating holiday
• Employee Assistance Program (EAP)

About the Role

The MS Systems Engineer III is an onsite position located in Matawan, NJ with Ocean Computer Group, a Lockstep Technology Group company. This role serves as a senior escalation resource supporting a diverse portfolio of client environments, with responsibility for maintaining, troubleshooting, and improving server, cloud, and infrastructure systems while ensuring optimal performance, security, and uptime.

What You'll Own

• Respond to escalated support requests and service incidents across server, network, cloud, and end-user environments.
• Serve as the primary escalation point for complex technical issues that cannot be resolved by Tier I and Tier II engineers.
• Troubleshoot and resolve advanced infrastructure issues involving Windows Server, Active Directory, virtualization, networking, storage, and cloud platforms.
• Monitor client environments, investigate alerts, and proactively address performance, security, and availability concerns.
• Perform root-cause analysis for recurring or high-impact incidents and implement long-term corrective actions.
• Design, implement, and support infrastructure upgrades, migrations, and modernization initiatives.
• Maintain and improve disaster recovery, backup, business continuity, and data protection solutions.
• Develop and maintain technical documentation, standards, troubleshooting procedures, and knowledge base articles.
• Collaborate with engineering, service desk, security, and project teams to deliver exceptional client outcomes.
• Participate in after-hours maintenance windows, critical incident response, and planned infrastructure changes as needed.
• Mentor junior engineers and provide technical guidance across the Managed Services team.
• Pursue ongoing professional development and technical certifications to remain current with emerging technologies.

What We're Looking For

• 5+ years of systems engineering experience, preferably within an MSP environment.
• Strong knowledge of Microsoft Windows Server, Active Directory, Microsoft 365, and Azure.
• Experience supporting virtualization platforms such as VMware and Hyper-V.
• Solid understanding of networking fundamentals, firewalls, VPNs, storage, backup, and disaster recovery solutions.
• Experience troubleshooting complex server, network, cloud, and end-user issues.
• Familiarity with ConnectWise, Kaseya, IT Glue, or similar MSP tools.
• Working knowledge of cybersecurity best practices and security technologies.
• Experience with scripting and automation tools is a plus.

• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent customer service, communication, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player with the ability to mentor junior engineers.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Relevant certifications such as Microsoft, Azure, VMware, CompTIA, Cisco, or security certifications are preferred.

What to Expect

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

This position requires prolonged computer and desk work, occasional lifting of up to 15 pounds, and regular collaboration within a professional office environment.

Less than 5% travel required.

Equal Opportunity Employer

Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.