Service Advisor - Construction & Industrial Equipment

Job Description

Job Description

Are you someone who can talk to a customer about a machine problem, work with a technician to determine what needs to be done, and keep the repair moving from start to finish?We're looking for an experienced Service Advisor to join our Towanda, PA team. This is a key customer-facing position that connects our customers with our service technicians, parts department, and service management team. The right person will be organized, responsive, comfortable around equipment, and confident communicating both technical information and repair costs to customers.What You'll Do:Serve as the primary point of contact for customers throughout the repair processBuild strong customer relationships through professional, timely, and knowledgeable serviceListen to customer concerns, document repair requests, and communicate equipment issues clearly, and estimated laborTrack repair progress and keep customers informed of status, delays, additional repairs, and completion timesPrepare accurate estimates for parts, labor, and total repair costsObtain customer approval for repairs and communicate changes to the original estimateProcess warranty claims and maintain accurate repair documentationCoordinate parts requirements with the Parts DepartmentMaintain accurate customer and equipment recordsReview completed work and prepare final customer invoicesFollow up with customers after repairs to ensure their needs were metHelp ensure repairs move efficiently from initial customer concern through final deliveryWhat We're Looking For:We're looking for someone who enjoys working with people and has an interest in equipment and how it works.Strong candidates may come from a service advisor, service writer, equipment technician, parts, dealership, automotive, diesel, agricultural, or industrial equipment background.The ideal candidate will have:Excellent customer service and communication skillsStrong organization and attention to detailThe ability to manage multiple repairs and priorities at the same timeComfort discussing repair needs, estimates, parts, and labor with customersThe ability to communicate effectively with technicians and service managementBasic understanding of mechanical, hydraulic, electrical, or diesel systemsExperience working with construction, industrial, agricultural, aerial, or heavy equipment is strongly preferredComputer proficiency and the ability to learn service and dealership softwareA valid driver's license and clean driving recordA high school diploma or equivalent is preferred.ScheduleFull -timeMonday - FridaySeasonal Saturday rotation may applyPay Range: $21.00 - $25.00/hr. (dependent upon experience)Job Type: Full- timeBenefits:401(k) with partial company matchDental insuranceDisability insuranceEmployee assistance programEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceWhy Best Line Equipment?For over 40 years, Best Line Equipment has been family-owned, and that still shows in how we treat our people. With 15+ locations across PA, MD, and NJ - and growing, there's real opportunity here for anyone ready to build a career. We're passionate about helping our employees grow professionally, work as a team, and take pride in serving our customers. Our culture runs on job satisfaction, diversity, and shared accountability. We've been voted Top 100 Best Places to Work in Pennsylvania multiple years running because we've earned it. Come grow with us.#MP