Patient Services Intermediate

Job Title

Position details and responsibilities for the job are outlined below.

Job Description

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities

Financial

• Take incoming calls that are related to billing questions for services received at CRM.
• Verify discount were applied to charges if non-covered benefits.
• Verify billing diagnosis code, send for review if appropriate.
• Provide codes and/or costs of services.
• Review Daily Schedule (DAR) for any patients who need to sign waivers (agreement to pay or ABN for Medicare), pre-pay or need to discuss financial concerns.
• Run Charge Reconciliation Report for the department to review past days? charges for correct billing codes and diagnosis codes.
• Obtain referrals and authorizations for office visits and procedure as appropriate.
• Call Insurance company to verify benefits and authorization requirements.
• Help with any charge entry and/or questions regarding charge entry (ART labs charges, HOV?s).
• Prepare spreadsheets for our Livestrong Program (Sharing Hope) Patients who can receive fertility preservation at a package price. Track the charges and once treatment is complete. send spreadsheet over to KMS to have the service charges reduced to the package price.
• Serve as an Expert in area of UM employee benefits for IVF
• Monitor work queues for edits, authorizations, or referral needs.
• Monitor patient accounts for outstanding balances and reinforce clinic financial policy.
• IN basket management.

Clerical

• Provide clinical business process support in a busy Reproductive Endocrinology and Infertility Clinic.
• Provide excellent customer service to patients by facilitating business processes including scheduling appointments by phone and in person and performing check in and check out.
• Schedule various complex procedures and instruct patients in proper test preparation.
• Complete financial documents and collect payments from patients using established guidelines.
• Triage patient phone calls based on clinic policies.
• Verify insurance eligibility, ensure referral and other authorization requirements are met for optimal reimbursement.

Provide general clinic clerical duties as assigned to include communicating via the electronic medical record.

Required Qualifications

• High School Diploma or GED
• 3 - 4 years of experience
• The individual chosen will be responsible for meeting the highest standards of customer service, including exhibiting a professional and positive image when interacting with patients, faculty, and staff.
• Strong interpersonal and organization skills.
• Must be organized, a multi-tasking self-starter, and self-motivated with strong problem-solving skills.
• Must be able to work very well with others in a close team setting and be able to accept direction from multiple sources and prioritize tasks.
• Position requires the individual to be flexible and exhibit professionalism in all interactions and communications.
• Strong and effective communication skills.
• Demonstrates active listening, written, verbal, and information technology skills.
• Working knowledge of basic medical terminology.
• Position requires exceptional interpersonal skills.
• Financial counseling experience for healthcare patients.
• Familiarity with obtaining medical records or professional medical billing.
• Prior experience performing complex scheduling.

Desired Qualifications

• More than 3 years' experience in a medical office setting.
• Knowledge of medical insurances as they pertain to a specialty department.
• Previous prior authorization experience.
• Knowledge of University Policies and Procedures.
• Strongly prefer current or recent experience in a Michigan Medicine ambulatory care clinic setting and trained in Cadence, check-in, and check-out within MiChart.
• Familiar with MiChart work queues.
• Comfortable using CISCO Finesse phone system.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Work Schedule

This is a 40-hour-per-week position and will have a variable/flexible weekday daytime schedule determined by the clinic demand and include approximately 1 out of 5 scheduled Saturdays and Sundays. Holidays on rotation.

Work Locations

• Center for Reproductive Medicine - Ann Arbor
• Center for Reproductive Medicine - Bloomfield Hills

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.