Program Manager, Program Office

Job Overview This role leads programs and projects that support digital transformation and enhance customer experience within the organization. It manages program plans, requirements, risks, and cross-functional collaboration to ensure alignment and successful delivery. The role applies program and project management methodologies to identify risks, opportunities, and provide actionable recommendations. Success is measured by meeting strategic goals, managing risks effectively, and delivering clear insights to collaborators. The work impacts organizational efficiency and customer satisfaction by driving program execution and continuous improvement. Job Responsibilities Develop and manage program plans and schedules to achieve strategic digital transformation goals Lead the creation and validation of program requirements to align with customer and technical needs Maintain and update risk, action, issue, and decision logs to monitor and address project challenges Coordinate cross-functional collaboration with internal and external collaborators to ensure seamless program execution Provide regular status updates and reports that translate complex program information into actionable insights Drive process improvements and implement guidelines to enhance program efficiency and effectiveness Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required) Acceptable areas of study include Business Administration, Project Management, or a related field. (Preferred) 2-4 years – Proven ability to develop and manage program schedules, requirements, and reporting. 4-7 years – 4-7 years of experience in program management, including cross-functional leadership and delivering customer‑centric projects. Licenses and Certifications Program Management Professional (PgMP) (Preferred) Project Management Professional (PMP) (Preferred) Eligibility and Requirements At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes). DOT and Safety DOT Regulated Position: No. Safety Sensitive Position: No. Compensation Base Pay Range: $64,900 - $117,200. Corporate Bonus Target: 10%. The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. #J-18808-Ljbffr T-MOBILE USA, Inc.