Program Manager
Leader Communications Inc. (LCI)
Position Summary The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Oversee the entire program for the contract and all associated teams. Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to. Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and COR. Provide administrative directions to subordinate leads and task managers. Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance. Oversee all contract task areas including Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management, Accounts Management, and Executive Support. Lead performance oversight of high-volume contact center and service desk operations. Manage risk, contingency planning, surge staffing, and COOP readiness. Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements. Oversee AI-enabled service enhancements and continuous service improvement initiatives. Leads executive-level operational reviews and performance briefings. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. Education & Experience Requirements Fifteen (15) years of management experience or equivalent combination of education and experience. Experience/Education Substitution Guidelines: 1 year of study/experience equates to 1 year of relevant IT experience/education. Must have ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is preferred. Experience overseeing enterprise IT service desk or contact center operations supporting large federal or similarly regulated environments with: 10,000 or more users. High-volume, multi-channel support operations. Formal Tier 1 and Tier 2 escalation processes. Strict Service Level Agreement (SLA) performance requirements. Demonstrated experience ensuring contract deliverables and SLAs are met in a federal IT environment. Bachelor's degree in the related subject area. FedRAMP cloud environments. Knowledge-Centered Service (KCS). Skill & Certification Requirements Executive communication. Contract governance leadership. Risk management. Operational analytics. Strategic workforce planning. Excellent communication skills (written and verbal). Administrative and project management skills. Proficiency with Microsoft Project Professional and Microsoft SharePoint. Experience updating project plans electronically and uploading documents to EMS. Equal Opportunity Employer/ Veterans/ Disabled. LCI is an Equal Opportunity Employer/ Veterans/ Disabled. Leader Communications is an Affirmentative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email View email address on click.appcast.io. #J-18808-Ljbffr Leader Communications Inc. (LCI)
$175k - $250k
...Req Id: 172 Job Title: Senior Technical Program Manager Location: Herndon, VA - Herndon, VA 20171 US (Primary) Job Description: Fibertek is a recognized industry leader in developing and delivering mission critical laser based technologies included...SuggestedFor contractors- ...backgrounds including military experience, high‑technology product development and leadership, operations expertise, and general program‑management experience. Federal Civilian Positions in Program Management Responsibilities include: Manage cost, schedule, and performance...Suggested
$148.7k - $201.2k
...top talent. Our solutions handle massive recruitment volumes and manage diverse hiring workflows, country-specific regulations, and... ...stakeholders manage the lifecycle of a complex cross-functional program with considerable impact accountable for the overall strategy as...SuggestedLocal areaFlexible hours- Prattwhitney is seeking a Program Manager in Arlington, VA for hybrid work. The role requires leading cross-functional teams, managing project budgets, schedules, and resources while ensuring alignment across complex projects. Candidates should have a bachelor's degree...Suggested
- Sprezzatura, based in Arlington, VA, seeks a Technical Program Manager to oversee federal contracting programs. Your role will involve managing multi-year sustainment efforts while ensuring operational excellence and profitability through effective P&L management. You will...Suggested
$95.5k - $181.7k
...Monitor spending, staffing, schedules, contracts, purchases, and deliverables. Manage schedules, resources, and budgets to ensure execution within cost targets. Identify, track, and elevate program risks and issues for mitigation. Facilitate collaboration through clear...Temporary workWork experience placementFor subcontractorFlexible hoursNight shift- Modern Technology Solutions, Inc. is seeking a Technical Program Manager SkillBridge Fellow in Alexandria, VA. This unique role is designed for active duty service members to gain hands-on experience in program management and technical execution. Successful candidates will...Flexible hours
$150k - $250k
Technical Task Order Program Manager, TS/SCI Arlington, VA Security Requirements: Final TS/SCI (Special Access Program (SAP) eligible) Qualifications Ten (10) years’ experience managing, planning, developing, and executing major research, engineering, and development...- Modern Technology Solutions, Inc. (MTSI) seeks a Technical Program Manager SkillBridge Fellow to support national security programs. This role involves leading teams on technical initiatives, managing documentation, and collaborating with stakeholders. Candidates must be...Work at office
$120k - $175k
...expertise drives impact, and your work advances the mission. Ventus Executive Solutions is seeking a skilled Mid-Level Technical Program Manager to support an innovative program. In this role, you will provide technical program management and execution support for...Contract workPart timeWork at office3 days per week- MANTECH seeks a career and customer-oriented Senior Technical Program Manager, Mobility and TACCOM to provide technical leadership and high-level program management support to a sponsor organization in Alexandria, Virginia . This is an onsite position. This role requires...Local area
- Position Title Technical Program Manager Location Hybrid, Arlington, VA Other Considerations U.S. Citizen or Permanent Resident (Required) Position Summary We are seeking a Technical Program Manager to lead and oversee federal contracting programs within our company...Permanent employmentContract workTemporary workRemote workMonday to FridayFlexible hours
- ...supporting transitioning service members through the DoW SkillBridge Program, providing an opportunity to gain meaningful civilian work... ...-aligned experience. What to expect as a Technical Program Manager SkillBridge Fellow As a Technical Program Manager SkillBridge Fellow...Full timeFor contractorsWork experience placementWork at office
- ...Systems Security Professional (CISSP), Certified Information Systems Manager (CISM), or Certified Information Systems Auditor (CISA).... ...is seeking a highly qualified and experienced Senior Technical Program Manager (ST PM) to lead and manage all IT and cybersecurity-related...Contract workTemporary work
$9k
About MTSI's SkillBridge Program MTSI is committed to supporting transitioning service members through the DoW SkillBridge Program,... ...subject‑matter expert for DEE and PMAS technologies. Program Management Track program and system performance against technical and operational...Full timeFor contractorsWork experience placementWork at officeImmediate startFlexible hours$148.7k - $201.2k
...Overview Amazon Leo is a long-term program to increase global broadband access through a constellation of satellites in Low Earth Orbit... ...a LEO system like Amazon Leo. Role The Sr. Technical Program Manager (TPM), Amazon Leo Regulatory, will define and set the course for...WorldwideFlexible hours- ...ProSidian is a Management And Operations Consulting Services firm that focuses on providing value to clients through tailored solutions... ...To the ProSidian website at Job Description ProSidian Seeks a Program Manager | Learning Management System (LMS) & Training Support...Full timeContract workTemporary workFor contractorsH1bWork at officeFlexible hours
- ...on Aging and advocating for the Title VI Native American Aging Programs. Our members help older adults and people with disabilities... ...services, including information and referral/assistance, case management, home-delivered and congregate meals, in-home services, caregiver...Work experience placementSummer workWork at officeLocal area
- ...Our client headquartered in Virginia is seeking a Program Manager based in Huntsville, AL or Arlington, VA. The position reports to the VP of Business Development and offers a hybrid workplace with two remote days. The Program Manager will lead planning, execution, and...Full timeContract workRemote workRelocation package
- ...Zantech is looking for a talented Program Manager to contribute to the success of our upcoming Service Delivery & Resource Allocation Management Support project for an onsite role based out of Arlington, VA. The Program Manager will play a crucial role in providing: General...Contract workFor contractorsWork at office
- ...Kiliuda , subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Program Manager to join our team in Arlington, VA. Responsibilities Serve as focal point for all contractor functions that pertain to performance under the...Contract workFor contractorsLocal area
- ...Job Title: Program Manager Location: Alexandria, Virginia Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two...Contract work
- ...protective factors and reduce high risk behaviors to improve Soldier readiness and successful service. Tasks & Responsibilities The Program Manager (PM) will have responsibility for the overall performance of the work under this contract. The PM will be in-person and be...Contract workMonday to FridayWeekend work
$131.3k - $237.35k
...Program Manager (PM) - TS/SCI Leidos seeks a Program Manager to lead execution of CISA Cybersecurity Exercise Support Services, providing overall management, direction, administration, quality assurance, and leadership for all contractor work performed under the SOW. Primary...Contract workFor contractorsFor subcontractor- ...Overview We are seeking a Program Manager to join our team supporting FDIC IT Support Services in Arlington, VA. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information...Full timeContract workTemporary workMonday to FridayWeekend workDay shiftAfternoon shift
- ...Program Manager III – Active Top Secret Clearance required for this position. enGenius is seeking a Program Manager to serve as the Task Order Program Manager for a prospective federal client in Arlington, VA. The Program Manager carries responsibility for contract performance...Contract workFor contractorsRemote work
- ...POSITION IS FOR A PROPOSAL. IT REQUIRES A TOP SECRET SECURITY CLEARANCE AND A LETTER OF COMMITMENT. The organization requires program management, administrative, analytics, acquisition, and financial advisory and assistance support to accomplish the office's mission for...Contract workWork at office
- ...us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Program Manager to join our team in Arlington, Virginia (US-VA), United States (US). Job Summary We are seeking an experienced Program Manager...Contract workFor subcontractorMonday to Friday
$165k - $175k
...Overview Job Title: Program Manager Location: Arlington, VA Introduction: Rivet Operations Company (“Rivet”) has an opening for Program Manager to join our rapidly growing team in the Arlington, VA area. Rivet is an exceptional industry partner to the Department of Defense...For contractorsWork at officeLong distance- ...Koniag Management Solutions, LLC a Koniag Government Services company is seeking a Program Manager with a TS/SCI security clearance to support KMS and our government customer at the Pentagon, Arlington, VA. This position is for a Future New Business Opportunity. We offer...Work experience placementLocal areaFlexible hours
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