R&D Claims Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Key Responsibilities Portfolio & Disposition Management: Actively audit, track, and process a continuous pipeline of complex collection accounts. Evaluate file details to determine the appropriate next steps (disposition), such as standard recovery, settlement negotiation, or escalation for legal review. High-Volume Communication: Maintain a steady daily volume of outbound and inbound telephone calls to debtors, businesses, and insurance carriers to negotiate payments and resolve disputes. Data Integrity: Keep precise, real-time records of collection notes, payment arrangements, and account changes within proprietary claims databases and tracking platforms. Regulatory Compliance: Adhere strictly to industry compliance standards, federal and state collection regulations, and specialized client requirements. Required Qualifications & Skills Experience: Minimum of 5 years of dedicated experience in a corporate or commercial collection environment. Licensing: Must possess a valid Collector License (or meet the state regulatory requirements to hold one immediately upon hire). Technical Proficiency: Highly proficient with Microsoft 365 products (Word, Excel, Outlook, Teams) and comfortable navigating specialized collection or claims software. Communication Skills: Exceptional telephone skills, active listening, and strong negotiation capabilities, with the stamina to handle high call volumes daily. Data Entry Speed: Proven alphanumeric typing skills of at least 40 words per minute with high accuracy. Remote Workspace Requirements: A quiet, dedicated home office space free from distractions, equipped with a high-speed, secure Wi‑Fi connection (computer hardware and specialized equipment will be provided by the company). #J-18808-Ljbffr JNR Adjustment Company