Senior Specialist, Client Service Management

Senior Specialist, Client Service Management (Private Banking Associate)

We're seeking a future team member for the role of Senior Specialist, Client Service Management (Private Banking Associate) to join our Wealth Management team. This role is located in Pittsburgh, PA or Cleveland, OH.

The Private Banking Associate (PBA) serves as the primary sales support partner to Private Bankers and is responsible for the end-to-end onboarding and maintenance of private banking relationships. This role supports a seamless client experience across deposit and lending products through strong operational execution, relationship support, and risk management.

Key Responsibilities

• Support Private Bankers in the acquisition, onboarding, and expansion of client relationships.
• Participate in client meetings, coordinate follow-up activities, and assist with pipeline progression through funding.
• Own the onboarding process for new banking and lending relationships.
• Gather and validate client information required for account opening and regulatory review.
• Complete and coordinate KYC, AML, CIP, beneficial ownership, and related due diligence requirements.
• Manage onboarding timelines, documentation, approvals, and exception resolution.
• Support onboarding and maintenance for deposit products, including checking, savings, money market, CDs, cash management accounts, and complex ownership structures.
• Support onboarding for private banking lending products, including investment credit lines, securities-based lending, residential lending, and other credit solutions.
• Partner with bankers, underwriters, credit teams, KYC, and operations to ensure timely and accurate execution.
• Ensure all activities comply with regulatory and internal policy requirements.
• Identify and escalate operational, compliance, documentation, and fraud risks.
• Serve as a subject matter resource for onboarding requirements and complex account structures, including trusts, estates, LLCs, family partnerships, businesses, and family office relationships.

To be successful in the role, we are seeking the following:

• 10+ years of total work experience in an operational and/or client services field is preferred.
• Experience supporting client onboarding, account opening, or relationship management within private banking, wealth management, or financial services.
• Knowledge of KYC, AML, CIP, beneficial ownership, and related onboarding requirements.
• Familiarity with deposit products, lending processes, and client documentation requirements.
• Experience handling complex account structures, including trusts and entities.
• Strong organizational, communication, and cross-functional coordination skills.
• High attention to detail, sound judgment, and strong risk awareness.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.