Solutions Analyst III (Commercial & Investment Bank - Payments)

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Join our dynamic team to revolutionize how technology intersects with business. Your analytical skills and tech-savviness will be pivotal in creating impactful solutions. As a Solutions Analyst III in Commercial & Investment Bank Payments Technology team, you will aid in bridging the gap between product owners, business, operations, and software developers by leveraging your technical fluency and strong analytical reasoning skills. Your responsibilities will include eliciting and documenting business and data flow requirements, translating them into well-structured and technically feasible solutions. Your adaptability and ability to lead through change will enable you to navigate complex situations and manage dependencies effectively. With a strong foundation in data analytics and technical solutions, you will contribute to the development of innovative architecture designs and data-driven insights that guide business decisions. Your excellent communication skills, both verbal and written, will ensure clear and concise information exchange with diverse stakeholder audiences, fostering collaboration and alignment across departments. Job responsibilities Partner with Payments Investigation Operations, Product, Technology, and Engineering teams to understand business needs and shape practical solutions that improve the investigation experience. Analyze stakeholder requirements and end-to-end payment investigation journeys to identify impacts to processes, systems, teams, data, and capabilities; recommend the functions or enhancements needed to deliver the requested outcome. Gather and document requirements in Jira through clear epics, user stories, acceptance criteria, and defects; create the supporting BA documentation, including process flows, current- and future-state journeys, business rules, data requirements, impact assessments, and stakeholder decisions. Collaborate with cross-functional partners to clarify requirements, identify dependencies and risks, support prioritization, and maintain traceability from requirement through delivery. Use analysis and available payment or operational data to validate requirements, identify trends or gaps, and recommend investigation process, operational, and technology improvements. Communicate progress, open questions, risks, and recommendations clearly to stakeholders; continuously build payments and investigation domain knowledge. Required qualifications, capabilities, and skills Minimum 3 years of experience as a Business Analyst, Solutions Analyst, Product Analyst, Payments Operations Analyst, or in a comparable role delivering business or technology change. Direct experience in payment investigations or related payment exception management, such as inquiries, tracing, repairs, returns, recalls, reconciliation, or case management. Ability to gather, analyze, and document stakeholder requirements; translate them into clear, testable delivery requirements; create and manage Jira artifacts, including epics, user stories, acceptance criteria, and defects, in an Agile delivery environment; and produce core BA documentation, including process maps, workflow diagrams, business rules, data requirements, impact assessments, and current- and future-state documentation. Strong analytical skills to assess incoming requirements, identify impacts to payment journeys, processes, systems, teams, and data, and recommend required capabilities or enhancements. Strong stakeholder communication and collaboration skills, with the ability to work with Operations, Product, Technology, and Engineering teams to clarify requirements, assess impacts, and explain recommendations. Preferred qualifications, capabilities, and skills Functional knowledge of the end-to-end payment lifecycle and exposure to domestic or cross-border payment flows. Knowledge of SWIFT MT/MX, ISO 20022, CBPR+, domestic payment rails, or cross-border payment processing. Experience with payment investigation or case-management platforms, workflow tools, reconciliation, or investigation dashboards. Experience with Agile backlog prioritization, UAT, SQL, reporting or BI tools, Confluence, Lucidchart, Visio, or similar tools. Knowledge of non-functional requirements, including security, resiliency, availability, performance, or auditability. Experience in a regulated financial-services environment or with operational controls, risk, audit, security, or privacy. Experience using enterprise-authorized AI tools for analysis or documentation, with validation of outputs and appropriate handling of sensitive data. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.