Sales Support Specialist

Job Description

Job Description

We are CORE Transformers, a fast-growing power distribution transformer manufacturer based in Seneca, SC. We build, recondition, and distribute transformers that keep the power grid moving, from substations and data centers to industrial facilities across North America. We are growing fast, and we need someone to own the coordination behind every order we ship.

This role is a great fit if you have 2 to 3 years of experience in customer service or another customer-facing role, a sharp eye for detail, and the kind of communication skills that make customers and colleagues feel taken care of. You do not need a background in electrical or transformers. We will teach you what you need to know about our products. What we can not teach is the drive to learn quickly, the care to get things right, and the people skills that make you someone customers and teammates genuinely rely on. If that sounds like you, read on.

Your Mission

Right now, one person is managing nearly everything that touches an order after it's sold: entry, acknowledgment, logistics, follow-up, and all the coordination in between. We are at a point where that needs to change. Your job is to take ownership of that process so the rest of the team can focus on what they do best.

You will make sure orders get into the system accurately, customers hear from us promptly, the shop has what they need to build, and shipments actually leave when they are supposed to. When something falls through a crack, you are the one who catches it and gets it back on track.

A Day in the Life

You come in and scan the order queue. A sales rep closed a deal yesterday afternoon on a stock unit that is ready to go. You pull the spec, create the sales order in Cin7, send the order acknowledgment, and get the BOL set up through Old Dominion. You loop in the shop and move on. Twenty minutes, done.

Mid-morning, a larger order hits. Six units, six separate sites, six separate order acknowledgments required. You pull the specs from the quote, cross-check against the deal, and flag a fluid spec discrepancy before it becomes a shop problem. You loop in the sales rep, get the correction, and send the acknowledgments with the tax exemption certificate request attached.

After lunch, you follow up on three outstanding tax certs that are holding up progress payments. One customer gets back to you right away. One needs a nudge. You note the third for accounting.

Later in the afternoon, you coordinate pickup with a freight vendor for a transformer shipping out Friday. It's a heavy unit, so dimensions matter. You pull the drawing, confirm the trailer spec, and make sure the shop has the BOL in hand before end of day.

You close out the day reviewing your open order list, flagging anything that needs follow-up tomorrow morning, and making sure nothing is sitting quiet when it should not be. That kind of ownership is exactly what this role is about.

If any of that sounds unfamiliar, tha's okay. There is a lot to take in, and we know it. We will be right here with you to make sure you get a strong start.

Who You Are

You're the kind of person who notices when something's missing and goes and finds it. Not because someone asked you to, but because leaving a gap open bothers you. You like having your hands on a process and knowing the status of things without having to ask.

You're comfortable talking to a lot of different people in a day—a customer asking about a ship date, a sales rep who needs a spec confirmed, a shop supervisor flagging a missing detail on a work order. You can shift gears between those conversations without losing your place.

You probably have a few years of experience in a customer-facing or operations role. Your previous experience taught you that small details matter. You also learned that, when it comes to creating a smooth customer experience, how you communicate is just as important as what you communicate.

You're not looking to manage people or make the rules. You're looking for a role where you can do excellent work, be genuinely useful to a great team, and grow with a company that's going somewhere.

What You'll Be Doing

• Own the order entry process in Cin7: create sales orders, generate order acknowledgments, and make sure every order is complete and accurate before it moves forward.

• Coordinate with the shop on specs and work order details, flagging anything missing or inconsistent before it causes a delay.

• Manage outbound logistics for transformer shipments, from small parcel to heavy freight, coordinating with carriers and making sure the shop has what they need at pickup.

• Follow up with customers on tax exemption certificates, payment timelines, and shipping updates, keeping the communication chain tight.

• Serve as the first line of response for inbound customer inquiries: order status, documentation requests, and ship date questions, looping in the sales team as needed.

• Support the transition of customer repair units through the system, managing the extra process steps that come with special orders.

• Coordinate with accounting on outstanding tax certs and vendor payment follow-up when needed.

• Monitor the order queue and take initiative when something needs attention, including occasional weekend availability for time-sensitive shipments.

• Spend time shadowing in the shop early on to understand what we build and how it moves through production. It will make you significantly better at this job.

What You'll Need to Succeed

• 2-3+ years of experience in an office, operations, or customer service environment where attention to detail and follow-through were non-negotiable.

• Experience with order entry, logistics coordination, or similar administrative work. You've moved things through a system before and know how to keep it clean.

• Strong communication skills, written and verbal. You know how to be professional without being stiff, and direct without being abrasive.

• Comfort with technology. You pick up new systems quickly and don't wait for someone to walk you through every step.

• A natural instinct for detail. You notice when something doesn't add up, and you go check it.

• A team-first mentality. Everyone here is working toward the same thing, and we need someone who genuinely operates that way.

• Willingness to occasionally check in on evenings or weekends for time-sensitive shipments. OT pay and bonus apply when it comes up.

Bonus Points If You Have...

• Experience in manufacturing, electrical, or industrial distribution.

• Familiarity with Cin7, Pipedrive, or similar order management and CRM platforms.

• Freight and logistics experience, especially with LTL or heavy freight coordination.

• Any background that shows you can navigate a fast-moving, detail-heavy environment, even if it wasn't in an office.

• An associate or bachelor's degree in business, operations, or a related field.

Schedule, Compensation & Benefits Schedule

• Monday through Friday, 8 am to 5 pm, on-site in Seneca, SC.

• Some availability for evening or weekend communication on time-sensitive shipments. OT pay and bonus apply when it occurs.

Compensation

• $20 - $25 per hour, commensurate with experience.

• Company-wide profit share bonus program. When CORE wins, everyone shares in it.

Benefits

• 10 days of PTO to start, plus paid holidays

• Health insurance stipend via Thatch (thatch.com), designed to cover the cost of your plan at little to no out-of-pocket cost for individual coverage (available after 90 days)

• Dental and Vision plans available

• Life insurance available

• 401(k) with matching: 100% match on first 3%, 50% match from 4-5%

Working with Us

CORE Transformers was built by people who know transformers, and who knew there was a better way to serve a market that's often underserved. We recondition equipment that others write off, manufacture to spec for some of the most demanding customers in the country, and ship product that ends up powering data centers, industrial facilities, and utilities across North America.

We're small enough that everyone knows what everyone else is doing, and big enough that the work has real weight to it. The office team and the shop team work closely together. You'll know the guys in the shop by name, and they'll know you. That's not an accident. It's how we make sure nothing falls through the cracks.

Nobody here is filler. If you're at CORE, it's because we need you here.

How to Apply

Submit your application with your resume attached. In the cover letter field, write a few sentences introducing yourself. Tell us why this role interests you and what you'd bring to it. Short and direct is great. No need to be formal.

For bonus points, include the word rigmarole somewhere in your cover letter. It's our way of knowing you read the whole thing.