Customer Care Representative

The Customer Care Representative provides exceptional service to customers by addressing inquiries, resolving complaints, and handling requests efficiently. This role involves direct communication with customers via phone, email, chat, or in-person to ensure customer satisfaction and loyalty. The schedule for the Customer Care Representative is 8am-5pm Monday-Friday September-March, and flexible 25 hours/week April-August. $19-$21 per hour plus commissions. Position: Customer Care Representative Location: Westminster, MD Requirements High school diploma or GED Customer service experience preferred Strong math and problem‑solving skills Work history suggesting ability to actively listen, multitask, and be detail‑oriented Proficient with Microsoft Word, Excel, and Outlook Bilingual in English and Spanish preferred but not required Responsibilities Effectively communicate with customers by telephone and in person to provide information about the company's products and services Keep accurate details of activities in the database of customer accounts Upsell the company's products and services Work diligently to resolve customers’ problems Identify the necessary information needed to delegate incoming calls to the next person Resolve conflicts or otherwise negotiate to create a more positive experience for customers Assist in taking new sales calls and lead follow‑ups Make outbound calls to existing customers Benefits for Full‑Time Employees On‑Demand Pay Company‑Paid Short‑Term Disability and Life Insurance Health Insurance with Employer Contribution and Health Savings Account Dental and Vision Insurance Long‑Term Disability Flexible Spending Accounts 401(k) with Company Match Paid Time Off and Holidays Employee Discounts/Friends & Family Discounts Benefits for Part‑Time Employees 401(k) with Company Match Paid Sick Time and Holidays Employee Discounts/Friends & Family Discounts #J-18808-Ljbffr