Client Service Manager

Client Service Manager

At Gallagher, we're champions of service excellence. As a Client Service Manager, you'll be at the heart of our commitment to delivering tailored insurance solutions and fostering strong client relationships. This role is your chance to make a meaningful impact, working alongside a team that values collaboration, innovation, and integrity.

In this role, you'll manage a portfolio of client accounts, ensuring their needs are met with care and precision. You'll lead the renewal process, working closely with our production team to deliver timely and high-quality solutions. By cultivating relationships with clients and their representatives, you'll secure existing business and identify opportunities to expand services. Your work will directly contribute to client satisfaction, retention, and Gallagher's reputation for excellence.

Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. A knack for building and maintaining strong relationships. The ability to explain complex insurance solutions in simple terms. A proactive approach to managing accounts and solving problems. Experience in account management or client services. A collaborative mindset and a commitment to ethical practices. Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

Competitive compensation. Comprehensive benefits programs designed to support your well-being. Career development opportunities and ongoing learning. A collaborative, people-first culture with accessible leadership. The opportunity to do meaningful work with global reach and local impact.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).