General Manager

General Manager – TitleMax – Mt. Pleasant, TX As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world‑class customer service. It’s a high‑performance, customer‑focused environment designed to inspire growth and innovation. Your Opportunity While you focus on your team’s development, we invest in your growth through hands‑on coaching, executive exposure, and development programs. Your drive for results and passion for people, coupled with our comprehensive training, will equip you to make an impact on your team, customers, career, and earning potential. Compensation Hourly pay rate: $19.25. Eligible for performance bonuses. This represents the base pay for this position; additional elements are part of the Total Compensation package. Benefits & Perks Paid on‑the‑job training and a comprehensive new hire program. Access to a robust learning management system with e‑learning modules to boost professional and personal development. Cross‑brand training to enable movement across the eleven brands. Performance‑based career advancement. Educational reimbursement program. Medical insurance with telemedicine and HSA/FSA options. Traditional 401(k) and Roth 401(k) with generous company match. Company‑Sponsored Life and AD&D Insurance. Voluntary benefits: dental, vision, short‑term & long‑term disability, supplemental life, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance. Mental health resources and life coaching through Employee Assistance Program. Discount Marketplace with nationwide and local retailer discounts. Paid time off starting with 12 days in the first year. Business casual dress code including jeans and sneakers. Benefits are subject to change without notice. Certain benefits are conditioned by governing plan documents. What You’ll Do – Essential Duties And Responsibilities Manage overall store performance by meeting or exceeding company standards. Coach, lead, and develop team members; provide training on systems, standards, account management, collections, and performance reports. Lead local marketing strategies, B2B partnerships, referrals, community and in‑store events to drive growth. Examine, evaluate, and process loan/pawn applications, assess risk within limits. Ensure adherence to quality standards, procedures, and local/state regulations; participate in audits and compliance reviews. Maintain office security, cash management, and loss prevention; document cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures; train new staff on keyholder duties. Participate in hiring, reviewing, and retaining new employees. Develop work schedules per budget, workload, and store needs; ensure optimal staffing. Handle complex customer situations with integrity and professionalism. Maintain store appearance and address facility needs; oversee planogram and promotional material display. Perform tasks outside the office, such as on‑site vehicle appraisals, errands, and external marketing when required. Work efficiently in a fast‑paced environment; manage multiple tasks to meet performance standards. Maintain a full‑time schedule (minimum 40 hours/week) with regular in‑person attendance, including weekends. Store hours and minimum hours may change by brand; consult recruiter for current requirements. What We’re Looking For – Qualifications And Skills High school diploma or equivalent. Minimum two years of supervisory or leadership experience in retail, finance, service, or related industries. Operations experience in a leadership capacity. Excellent verbal and written communication skills. Proficiency with phones, POS, Microsoft Office, and other systems. Valid driver's license, auto insurance, and personal vehicle (mileage compensated). Must be at least 18 years old (19 in Alabama). Background check required; results considered in accordance with applicable law. Ability to meet physical demands: standing up to 90%; moving up to 25 pounds; operating mechanical controls. Nice To Haves – Preferred Qualifications And Skills Associate’s degree or higher. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, and have received designation as a Top Employer for Hispanic and Latino employees by HLPA in 2023, 2024, and 2025. We were named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S., serving 24 states with over 1,500 stores and online products in 20 states. We empower customers, team members, and communities to make informed financial choices. Learn more at The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise this description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, and will not conduct interviews via text message. Official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. #J-18808-Ljbffr Community Choice Financial Family of Brands