Information Technology Technician II

Science and Engineering Services

IT TechnicianThe Information Technology (IT) Technician provides the first level of support to users of SES IT equipment located onsite and offsite.ResponsibilitiesGood customer service skillsClear and concise communication skillsPossesses basic knowledge of IT industry practices and standardsWorking under close supervision, assists with solving routine problems identified to the Help DeskInstall Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be appliedConducts installation and maintenance of systems/equipment, and provides associated training to customer personnelDiagnose, isolate, and correct problems to component level to restore system's functionsCommunicates with users and other technicians to ensure problems are resolved in a timely mannerUpdates required documentation in according to SES practice or procedureOther duties as assignedQualificationsEducation:Associate Degree in computer related fieldExperience:at least 2 years IT support experience preferred

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Vacancy posted 3 days ago

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