Energy Efficiency Analyst

Energy Efficiency Analyst

New Brunswick, NJ

Key Requirements:

• Actively listen to customer needs and goals and appropriately describe and promote the program that meets the customer’s goal.
• Work with pre-qualified leads to generate and schedule appointments where appropriate.
• Assist customers and contractors with the application processes for market-based programs.
• Perform a desk-top eligibility review and aid building decision makers in identifying next steps.
• Refer callers directly to appropriate team members when it is clear they are the next step in the process.
• Accurately log all calls in CRM so team has access to the latest interaction with building.
• Complete all commitments offered to customer in a timely manner, i.e. call backs, application referral, email responses, etc.
• Identify and resolve customer issues with professionalism and with the collaboration of cross-functional team members as appropriate.
• Perform the assigned duties with minimal supervision, but also work in a team problem solving environment.
• Follow all policies and guidelines set by company.
• Maintain confidentiality regarding company and participant information.
• Excellent communication (both verbal and written), customer service and phone skills, organization, grammar, and spelling skills
• Must be able to prioritize and work both independently and as part of a team
• Ability to work well under pressure in time-critical situations and be productive and self-motivated during slow periods
• Intermediate experience in MS Word, Excel, PowerPoint, and Access

DESIRED Requirements

• Customer-centric mindset
• 2+ years of relevant experience
• Passionate about making a difference.
• Love working with people.
• Great oral and written communication skills (talking and listening)
• Quick learner who is eager to improve professional skills.
• Ability to actively listen and take initiative to seek actionable solutions to customer goals.
• Flexible with the capacity to thrive in a high-change business environment.
• An action-oriented and results-driven individual who likes to be the one-stop solution or advisor for customers.
• Experience in inside/outside sales or appointment setting is a plus

EXPERIENCE & EDUCATION

• Minimum of 7 years’ experience in administrative services
• Associate's degree from an accredited college in a related discipline, or equivalent experience.