Customer Service

Customer Service Representative (CSR)

The role of a Customer Service Representative (CSR) at The Spinx Company requires the employee to work effectively in a team environment, provide outstanding customer service, accurately and efficiently conduct various financial transactions while creating a welcoming environment in support of our Company Policies, Core Values and Operations Top 10 Priorities. Job duties and responsibilities include but are not limited to ensuring store safety procedures are followed, food safety and sanitation standards are met or exceeded, as well as making certain that food quality, consistency, and selection meet company standards and expectations.

Essential Duties and Responsibilities

• Report for scheduled shifts on time and in proper uniform with a clean, professional appearance. Adhere to the Company Personal Appearance Policy.
• All teammates are required to be cross-trained and proficient in performing all retail and food service responsibilities associated with the Customer Service Representative (CSR) role to ensure operational flexibility and team support.
• Perform all assigned tasks and functions in such a way to keep your work environment, teammates and customers safe. Follow all safety policies and procedures while reporting any customer or employee accidents, unsafe conditions or hazards to your Store Safety Coordinator or GM.
• Provide all customers with fast, friendly and accurate service. Ensure that each customer is respected and leaves our store feeling appreciated. Immediately report any customer-related issues or special request to management.
• Accepts responsibility for having an organized work area, a clean and properly filled and faced sales floor along with spotless restrooms every hour of every day.
• Accepts responsibility for the cleanliness of the exterior of the building including the grounds and forecourt.
• Agrees to protect the assets of our company, including cash and inventory. Ensure that you abide by all policies and procedures as they relate to cash handling while accepting responsibility for accountability.
• Adhere to all company policies as well as all local, state and federal regulations with regard to age restricted sale. During the purchase of an age restricted item, the customer must be asked if they are of legal age to purchase the product with proper ID to prove it. Any customer appearing under the age of 40 years old must be asked to produce a valid form of identification for verification.
• Helps to ensure compliance with merchandising, pricing, food service and administrative requirements established by The Spinx Company.
• Sets a positive tone within the store and demonstrates knowledge of all essential store functions.
• Follows the proper flow of communication as outlined in the Store Operations Communication Guideline (When to Communicate)
• For locations that have self-checkout, teammates may be responsible for assisting customers and expediting the line at the self-checkout area.

Living our Core Values is an essential part of each and every job

• Customer Focus Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. We believe that we can truly make life easier for our customers.
• Teamwork We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other's talents and contributions. Our competitive strength is and always will be our people.
• Committed to Quality - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.
• Accountability - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
• Passionate We show pride, enthusiasm and determination in everything that we do. Our positive and optimistic attitude is contagious within our team and with our customers. Passion is the fuel that drives our company to success!
• Community Centric - We are committed to giving back to the communities we serve, and children are at the center of our giving mission. We foster opportunities to engage as a community partner and use our company resources to help make our communities a better place to work, live, and play.

Qualification Requirements

The Customer Service Representative must be available to work a variety of shifts including but not limited to nights, weekends and holidays. The CSR may and be expected to periodically participate in company sponsored training classes related to his/her job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Language Skills

Effectively present information to Customers, Associates and Management. Ability to read, analyze and interpret financial reports and legal documents. Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies or members of the business community. Must be able to speak, read and write in the English language.

Mathematical Skills

Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situation.

Reasoning Ability

Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and hear. The employee is frequently required to sit, climb or balance, stoop, kneel, crouch, or crawl, taste or smell. The employee will be required to stock shelves, carry trash containers, work with and around hot cooking equipment and grease and to tolerate gasoline fumes and cleaning products. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions fumes or airborne particles, and extreme cold. The employee occasionally works near moving mechanical parts, in high or precarious places and is occasionally exposed to toxic or caustic chemicals, extreme heat, and the risk of electrical shock. The noise level in the work environment is usually moderate to high.