Corporate Counsel

Be the one building what's next - where AI, experience and impact come together.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate AI-powered technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Enable high-impact technology transactions that drive enterprise adoption of cloud and AI-powered communication platforms. This role partners directly with sales and business leaders to structure, negotiate, and close strategic agreements that influence revenue growth, customer success, and long-term partnerships across North America. You will operate at the intersection of legal strategy and commercial execution, ensuring risk is managed without slowing business momentum. The position offers strong exposure to complex enterprise deals, evolving regulatory landscapes, and opportunities to expand influence across the organization.

Key Responsibilities:

• Lead negotiation and execution of cloud, SaaS, and software licensing agreements to support revenue growth and customer success
• Structure and advise on commercial transactions, including reseller, partner, and distribution agreements, to enable scalable business outcomes
• Provide strategic legal guidance to sales and business teams, balancing risk mitigation with commercial objectives
• Drive alignment across cross-functional stakeholders including sales, finance, marketing, and product to ensure efficient deal execution
• Develop and implement contract templates, playbooks, and standards to improve speed, consistency, and scalability
• Apply knowledge of data privacy, data security, and AI regulations to support compliant and forward-looking transactions
• Support dispute resolution and pre-litigation strategies to protect business interests and continuity
• Maintain corporate governance, compliance records, and legal documentation to ensure operational integrity

Required Qualifications:

• Juris Doctor degree from an accredited law school and active bar membership in good standing in a US State or Territory
• 4+ years of legal experience, including a combination of law firm and in-house commercial legal work
• Strong expertise in commercial and contract law, with experience negotiating cloud, SaaS, and technology agreements
• Proven experience in customer-facing legal roles supporting sales or deal desk functions
• Working knowledge of legal and regulatory frameworks impacting cloud computing, data privacy, and artificial intelligence
• Demonstrated ability to manage complex legal issues independently with strong judgment and decision-making skills
• Excellent written and verbal communication skills with advanced contract drafting capabilities
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail

Preferred Qualifications:

• Experience supporting enterprise software, telecommunications, or customer experience technology organizations
• Familiarity with global contracting, including reseller, partner, and distribution channel agreements
• Exposure to international legal frameworks and cross-border transactions
• Experience improving contracting processes, templates, and legal operations at scale

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$122,300.00 - $215,100.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys:

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.