Client Service Liaison

Client Service Liaison Needed

Client Service Liaison needed for immediate start at a law firm in downtown Miami. This is a long term project (a year) with potential to go perm. The hourly rate is $22/hour, Monday through Friday 9am-5pm. Qualified candidates should email their resume to View email address on click.appcast.io

Responsibilities and Duties

• Deliver high-quality customer service handling incoming and outgoing phone calls with clients
• Responsible for managing client correspondence, verifying and uploading documents into case management systems
• Collect, validate, and upload client documentation into case management platforms.
• Ordering of medical records, interacting with firm vendors as needed
• Manage client expectations by explaining the settlement/claims process clearly.
• Develops and maintains records on cases.
• Performs other related duties as assigned.

Qualifications

• Quick learner and ability to understand legal language and case settlement processes and other related matters
• Adept at learning and using legal software.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to maintain confidentiality, and to exercise discretion and good judgment.
• Bachelor's degree preferred, Associates degree minimum