Software Asset Management Analyst

Job Description

Position Summary:

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We are seeking a knowledgeable and detail-oriented ServiceNow ITAM (SAM) Engineer to join our Asset Management team with a focus on software asset lifecycle management practices. This role will be responsible for driving software normalization across installation and discovery models, and for supporting the development and implementation of a new software validation process. The ideal candidate will play a key role in ensuring that all new software adheres to defined standards by a target compliance date, while managing the validation of grandfathered software.

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Responsibilities:

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Discovery Model Normalization

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· Design and implement enterprise software normalization standards to improve data quality, automation, and compliance across the ServiceNow platform. Create and maintain normalized software publisher names, product names, and versions.

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· Perform technical analysis of software discovery and reconciliation data to improve platform performance.

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Software Model Management

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· Develop and maintain a comprehensive inventory of approved software within ServiceNow.

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· Establish and maintain alignment between software models and discovery models to support compliance.

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Software Entitlement Creation

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· Design, implement, and optimize enterprise software entitlement models and lifecycle governance strategies. Ensure compliance with software licensing agreements and regulatory requirements.

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Software Validation Process Management

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· Collaborate on the design and rollout of a new software validation process, including timelines and exception handling.

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· Identify and evaluate critical process touchpoints to determine opportunities for performance monitoring and quality assurance.

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License Management:

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· Analyze license utilization, develop optimization strategies, and recommend remediation actions to reduce organizational software licensing risk and cost. Develop workflows, automation, and integrations supporting software asset lifecycle management.

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Security and Access Control:

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· Assist in implementing access controls and security measures for digital assets to protect sensitive data and intellectual property.

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Training and Support:

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· Provide training and support to staff members involved in software asset management, helping them understand software asset management policies and procedures.

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· Serve as the technical subject matter expert for ServiceNow SAM implementations and enhancements.

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Compliance:

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· Ensure that software asset management practices comply with relevant laws, regulations, and industry standards including environmental and safety regulations.

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· Maintain organized and accessible documentation related to software asset management processes, procedures, and policies.

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Qualifications:

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· Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience) is preferred.

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· Proven experience in IT software asset management, including familiarity with software asset tracking software and procurement processes.

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· Strong experience with ServiceNow Software Asset Management (SAM).

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· Proven ability to manage software normalization and entitlement processes.

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· Familiarity with software discovery tools and data reconciliation practices.

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· Experience designing and implementing software validation or compliance processes

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· Familiarity with ITIL and software licensing models.

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· Detail-oriented with excellent organizational skills.

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· Strong communication skills for collaboration with internal teams and external vendors.

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· Experience with IT compliance standards and regulations, including software licensing requirements.

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· Proficiency in Microsoft Office Suite.

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Outcomes & Deliverables:

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• Normalized software discovery and model data

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· Approved software inventory and entitlement records

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• Software validation process framework and rollout plan

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• Audit and compliance reporting mechanisms

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Physical Requirements:

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· Prolonged periods sitting at a desk and working on the computer.

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· Occasional walking between facilities

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· Occasional liftin pushing, pulling up to 15 lbs.

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· Hybrid position – in office and remote workdays.