ColdFusion L2/L3 Application Support Specialist

Req ID: 377303

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ColdFusion L2/L3 Application Support Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role: ColdFusion Application Support Specialist – L2/L3

Experience: 3–8 Years
Function: Application / Production Support

Role Summary

We are looking for an experienced  ColdFusion L2/L3 Application Support Specialist responsible for supporting and maintaining business-critical applications built on Adobe ColdFusion. The role requires strong production troubleshooting skills, incident ownership, root-cause analysis, application monitoring, database troubleshooting, and coordination across infrastructure, database, development, and business teams.

Key Responsibilities

• Provide  L2/L3 production support for Adobe ColdFusion applications, ensuring application availability and stability.
• Own and resolve  P1/P2/P3 incidents within defined SLA/OLA timelines, including participation in major incident calls.
• Troubleshoot application failures, performance degradation, connectivity issues, scheduled-job failures, integration errors, and data-related incidents.
• Analyze  ColdFusion, application, web server, and database logs to identify root causes.
• Perform  Root Cause Analysis (RCA) for critical and recurring incidents and drive corrective/preventive actions.
• Troubleshoot and optimize  SQL queries, stored procedures, database connections, and data-processing issues .
• Perform minor  CFML/ColdFusion code fixes , configuration changes, patches, and production defect remediation.
• Monitor application health, interfaces, batch processes, scheduled jobs, server resources, and production alerts.
• Support  deployment and release activities , including pre-deployment checks, implementation, smoke testing, validation, and rollback.
• Coordinate with development, infrastructure, DBA, network, security, and third-party teams for complex issue resolution.
• Manage incidents, problems, service requests, and changes in accordance with  ITIL processes .
• Maintain support documentation, SOPs, troubleshooting guides, known-error records, and knowledge-base articles.
• Identify opportunities for  automation, monitoring improvements, and reduction of recurring incidents .
• Participate in  on-call or shift-based support as required.

Required Technical Skills

• Strong hands-on experience with  Adobe ColdFusion / CFML and troubleshooting ColdFusion applications.
• Good understanding of ColdFusion components (CFCs), templates, session/application management, scheduled tasks, data sources, and error handling.
• Strong  SQL and database troubleshooting skills with SQL Server, Oracle, MySQL, or similar RDBMS.
• Experience with  IIS/Apache , web application architecture, and application/server logs.
• Working knowledge of  HTML, JavaScript, REST/SOAP APIs, JSON/XML , and application integrations.
• Experience with production monitoring, alerting, debugging, and performance troubleshooting.
• Knowledge of  Incident, Problem, Change, Release, and Major Incident Management processes.
• Experience with  ServiceNow , source-control systems, and deployment/CI-CD tools.

Preferred Skills

Experience with  legacy ColdFusion applications, ColdFusion upgrades/migrations, security remediation, performance tuning, Windows/Linux environments, scripting/automation, and AWS/Azure would be advantageous.

Key Competencies

Strong analytical and problem-solving skills | Production-support mindset | Incident ownership | Ability to troubleshoot under pressure | Effective stakeholder communication | Cross-team collaboration | Documentation discipline | Focus on service stability and continuous improvement

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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