Retail Sales Associate

Job Title: Retail Sales Associate

Department: Retail

Reports To: Rental Manager/Retail Admin

Position Status: Part-Time Seasonal

Pay Range : $17/hour

FLSA Status: Non-exempt

Date: October 2026

Job Summary

To outfit guests with appropriate ski or snowboard retail gear, perform boot and helmet sizing. Be a brand ambassador for our retail partners and run cash register to sell all retail products.

Essential Functions

• Provide excellent customer service to every person who enters the Big Rock Mountain Shop.
• Sell equipment and retail items while presenting guests with opportunities for purchasing additional Bolton Valley products and services
• Assist guests in selecting appropriate ski or snowboard retail equipment
• Keep displays stocked and organized
• Operate Axess POS and handle credit card transactions accurately
• Assist in the overall cleanliness and functionality of the Big Rock Mountain Shop

NOTE: All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.

Customer Service Expectations

This position involves constant, direct customer contact: answering questions, selling products, determining the proper size for equipment, explaining the process of putting the equipment on, etc. Employees are expected to be courteous and professional in accordance with Bolton’s commitment to providing superior customer service.

Qualifications

• High school education
• Previous customer service experience preferred
• Previous point of sale experience preferred

Required Knowledge and Skills

• Excellent customer service & communication skills
• Basic knowledge of ski & snowboard equipment
• Interest in skiing & snowboarding
• Ability to complete tasks quickly and under pressure
• Willingness to learn
• Familiarity with simple hand tools (screwdrivers, wrenches, etc.)
• Patience

Physical and Mental Demands

• Prolonged periods of standing and walking short distances
• Minor lifting (ski/snowboard equipment, some boxes up to 20 lbs, ski racks)
• High noise levels and crowded spaces during busy times
• Occasional snow shoveling and moving of ski racks

Work Environment

Work is performed primarily indoors. Potential hazards include potentially harmful fumes or chemicals from cleaning processes, and equipment stored on racks and shelves that could fall.

Benefits

• Employee discount
• Winter ski pass

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team.