Automotive Service Advisor

Service AdvisorThe Service Advisor at Group 1 Automotive serves as the primary liaison between customers and the service department, delivering a premium, luxury-level customer experience. This role involves managing the entire service process—from vehicle intake to final delivery—while ensuring clear communication, accurate recommendations, and efficient coordination with technicians. The Service Advisor plays a key role in building customer trust, driving service revenue, and maintaining high customer satisfaction.ResponsibilitiesGreet customers promptly and professionally, identifying service needsDocument vehicle concerns and create accurate repair ordersRecommend maintenance and repair services based on inspections and diagnosticsProvide clear explanations of services, costs, and timelinesCoordinate with technicians and the parts department to ensure efficient workflowMaintain consistent communication with customers regarding service status and updatesIdentify and present upsell opportunities for additional services and preventative maintenanceReview completed work for accuracy and ensure quality standards are metDeliver vehicles back to customers, explaining work performed and ensuring satisfactionMaintain high customer satisfaction scores and foster repeat businessQualificationsPrevious automotive service advisor experience requiredStrong customer service and interpersonal skillsExcellent verbal and written communication abilitiesBasic knowledge of automotive systems and maintenance servicesSales-oriented mindset with the ability to recommend services confidentlyAbility to multitask and stay organized in a fast-paced environmentProficiency with dealership service software and computer systemsHigh school diploma or equivalent (associate or technical degree preferred)Compensation & BenefitsSalary Based Pay Plan, Plus BonusesA Great Working EnvironmentA Structured, Self-Paced Career Path Leading to Management OpportunitiesService Advisor University – Paid for by Group 1 AutomotiveHealth, Dental & Vision InsuranceLife & Disability Insurance401(k) with Company MatchPaid Time offEmployee Vehicle Purchase ProgramEmployee Stock Purchase PlanPinnacle Awards ProgramEqual Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.