Marketing Support Specialist

Marketing Support Specialist

Summit Wash Holdings is a premier group of car wash brands growing throughout the Northeast, Midwest, and Southeast regions. Our marketing team supports our growing portfolio of brands through operational excellence, digital presence management, and customer engagement initiatives.

We are seeking a detail-oriented and organized Marketing Support Specialist to support our marketing team and fleet account program. This part-time position (approximately 20 hours per week) is ideal for someone who enjoys managing processes, coordinating projects, and ensuring operational excellence across multiple marketing initiatives.

The Marketing Operations Specialist will play a key role in supporting marketing systems, digital presence management, reputation management efforts, and fleet account onboarding. This position works closely with the marketing team and cross-functional departments to ensure projects and accounts are set up accurately and efficiently.

General Requirements

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficiency with Microsoft Office and Google Workspace.
• Comfortable learning new software and digital platforms.
• Experience with website content management systems is preferred.
• Experience with Google Business Profile management is a plus.
• Marketing, administrative, customer service, or project coordination experience preferred.
• Highly organized and process-driven.
• Self-motivated and dependable.
• Strong problem-solving abilities.
• Customer-focused mindset.
• Ability to work independently while collaborating with a team.

Responsibilities

• Create and maintain SKUs, promotional codes, and marketing-related system entries.
• Set up and manage Google Business Profiles for new and existing locations.
• Monitor and assist with online reputation management, including review tracking and response coordination.
• Perform routine website updates, including content changes, promotions, location information, and basic page edits.
• Assist with marketing project coordination and administrative tasks.
• Maintain accurate records and documentation across marketing platforms and systems.
• Support new location openings, promotions, and marketing initiatives as needed.
• Assist with the onboarding and setup of fleet accounts, including:
• Lead Intake:
• Receive and organize incoming fleet inquiries
• Ensure lead information is complete and properly documented.
• Discovery:
• Gather client information and identify account needs.
• Coordinate communication between prospective clients and internal stakeholders.
• Agreement & Documentation:
• Prepare account agreements and required onboarding documents.
• Track completion and receipt of signed paperwork.
• Account Setup:
• Create and configure fleet accounts within company systems.
• Verify account details and billing information.
• Internal Readiness:
• Coordinate with operations, customer service, accounting, and other departments to ensure account readiness.
• Communicate launch timelines and requirements.
• Client Launch:
• Assist with account activation and client onboarding.
• Ensure clients receive necessary information and resources for a successful launch

Physical Requirements

• Ability to remain seated and work at a computer for extended periods.
• Able to lift at least 20lbs
• Ability to travel as business needs require.

Core Values

• Safety in Every Action: We prioritize the safety of our teammates and customers by embedding it in our culture and operations.
• Execution: With a focus on creating exceptional car wash experiences, we are committed to operational excellence in every aspect.
• Leadership: We believe in mentoring and empowering our teams to lead with integrity and achieve their best.
• Fun: A positive, spirited atmosphere is key to our success, making work enjoyable and fulfilling.

Summit Wash Holdings brands consist of:

• Waters Car Wash
• Speeders
• Russell Speeders Car Wash