Veterinary Receptionist

Veterinary Receptionist

Veterinary Emergency and Specialty Hospitals (VESH) is seeking a Veterinary Receptionist to join our South Deerfield, MA team. In this client-facing role, you'll be an important connection between pet owners and our emergency and specialty medical teams while helping create a welcoming, organized, and supportive experience from arrival through discharge.

Compensation: $19.50–$24.00/hour based on knowledge and experience + $2/hour shift differential for 4 p.m.–12 a.m. shifts

Full-Time Benefits:

• Continuing Education + Free VetBloom access (RACE-approved CE)
• Paid Shoe Stipend & Scrubs provided (free to you!)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• PTO + Sick Time
• Employee Referral Bonuses + Employee Pet Discount + Immediate Family Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

Schedule:

• Four 9-hour shifts
• Rotating days and nights
• Rotating weekends and holidays

Responsibilities:

• Serve as the first point of contact for clients, responding to questions and concerns in a warm, friendly, and confident manner.
• Create a positive client experience while supporting VESH's commitment to high-quality customer service and patient care.
• Gather accurate client and patient information and help manage the client journey from arrival through invoicing.
• Help clients understand their pet's situation and associated charges, escalating medical questions to the appropriate clinical team.
• Coordinate triage for walk-in patients by contacting nursing staff for patient evaluations.
• Calmly and confidently facilitate patient handoffs to the nursing team.
• Serve as a central communication point between clients, medical teams, and hospital management.
• Direct questions and information to the appropriate team members to support clear, timely communication.
• Handle referring veterinarian (RDVM) callbacks, faxes, and inquiries.
• Support reception operations, including financial transactions and medical recordkeeping.
• Help maintain an organized, welcoming reception environment for clients and their pets.

Qualifications:

• Demonstrated experience providing excellent customer or client service.
• Strong verbal communication skills with the ability to explain information clearly and build positive relationships.
• Ability to remain calm, compassionate, and professional while supporting clients during stressful or emotional situations.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and communicate effectively in a fast-paced veterinary hospital environment.
• Comfortable collaborating with clients, medical staff, and hospital leadership.
• Genuine commitment to creating a positive experience for pets and the people who care for them.
• Fluent English speaking and reading skills required.

About the Hospital:

Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training, while also providing critical and emergency veterinary care.

We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, Medical Oncology, and Emergency and Critical Care.

At VESH, you'll join a collaborative team committed to exceptional medicine, compassionate care, and continued learning. Every role in our hospital contributes to improving the lives of pets and the families who love them.

Serving South Deerfield & Surrounding Communities:

Located in South Deerfield, MA, VESH is accessible from many surrounding communities where experienced veterinary professionals commonly commute from, including:

• Northampton, MA & Amherst, MA
• Greenfield, MA & Hadley, MA
• Easthampton, MA & Holyoke, MA
• Springfield, MA & West Springfield, MA
• Brattleboro, VT & Northern Connecticut communities

Considering Relocating?

Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health:

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer:

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.