Patient Care Technician

Certified Nursing Assistant

Assists in the care of patients by providing routine, non-professional nursing care utilizing advanced medical and surgical skills typically beyond the Nursing Assistant level. Takes patients' vital signs, observes and communicates changes in patient conditions. Requires CNA certification. Provides safe, effective and efficient patient care as directed by assigned licensed nurse.

a. Assists with obtaining basic patient information as part of the nursing history or ongoing assessment and reports abnormal values to the appropriate nurse.

b. Orients patients to the care environment to promote patient comfort and safety.

c. Observes and reports obvious physical and emotional patient changes to assigned nurse.

d. Monitors patients for special risks and reports observations to assigned nurse (i.e., falls, skin breakdown).

e. Makes regular patient visits to provide all patients with quick response to their needs.

f. Seeks guidance and direction in prioritizing multiple demands to effectively meet patient's needs.

g. Demonstrates knowledge and skills to provide care appropriate to the age of the patient served in the assigned work area. Recognizes normal/abnormal vital sign parameters depending on age of patient.

h. Documents completely and accurately according to the unit and division standards, including safety.

Remains calm and effective in emergency situations and follows appropriate guidelines.

j. Performs and completes all assigned skills and duties as outlined care plans, critical pathways, competencies, skills lists, standards, policies and procedures.

k. Demonstrates manual dexterity abilities to perform precise skills required to meet patient care needs.

l. Demonstrates the ability to operate and maneuver patient care equipment safely.

m. Initiates equipment to ensure patient safety (bed alarm, side rails, trapeze, and restraints).

n. Demonstrates the ability to use proper body mechanics to safely transfer and move patients.

o. Practices infection control procedures and observes Standard Precautions (including appropriate use of Personal Protective Equipment).

p. Demonstrates knowledge of role in emergency situations (Code 99, Code Red, Code 13, Code D).

q. Maintains area of responsibility in neat and orderly condition. (Patient rooms are neat and uncluttered, etc.)

r. Stocks and returns equipment and supplies to proper storage area.

s. Reports broken and unsafe equipment to appropriate personnel and/or Department Manager.

Customer Service:

1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.

2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned.

3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.

4. Keeps customer's information confidential, including public places such as elevators or the cafeteria.

5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.

6. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met.

Licensure/Certification/Registration:

Required: Current Maryland certification in good standing as a Certified Nursing Assistant (CNA). Alternative training: Completion of first clinical year of NLN-approved nursing program, graduate of an approved RN or LPN program, or EMT-B or Armed Forces Corpsman.

Life Support Certification:

Basic Life Support – Health Care Provider (BLS-HCP) Advanced Cardiac Life Support (ACLS)

Compensation:

Pay Range: $17.17-$29.90