Implementation Manager

Implementation ManagerNorth Hospitality - Remote, USThe Implementation Manager is responsible for planning, installing, training and support for new and existing point of sale clients. You will work in conjunction with the client’s team to configure and install point of sale software and hardware. The Implementation Manager, Sr is responsible for researching and facilitating resolution of all implementation issues at the client site. The Implementation Manager, Sr is responsible for providing technical assistance and support related to computer systems, hardware, and/or software.What You'll Do:System implementation and training: Pre-implementation project management, planning, scheduling and client preparationOn-site implementation of live system, and train staff to comfortable level by conclusion of visitDevelop post-implementation plan, obtain necessary client sign-offs and thoroughly document all implementation/training detailsRespond to client service requests in a timely manner and resolve issues to client satisfactionRecommend and perform upgrades on systems to ensure longevity.Diagnose and resolve hardware, software, and user error problems, both on the phone and on site as required“Own the call”, actively participate in problem resolution from beginning to end, even after escalationFollow up with customers to ensure issue has been resolvedStays current on job related equipment, procedures and information via attendance at meetings and seminars and reading technology related publicationsParticipate in the after-hours ‘On Call’ rotationAssist in training internal Customer Support and Sales personnel and participate in sales presentations as needed to assist Sales TeamAbility to be an level three escalation path for the support department as neededWhat We Need From You:Bachelor's Degree or equivalent combination of education and work experience.Minimum of 3 years experience in point of sale implementation and/or support.Certified Payment Professional (CPP) or able to attain in 12 months.Ability to understand each merchant's unique needs, develop a plan of action and coordinate team efforts to provide the solution.Ability to provide world-class customer service, communicate well and a keen attention to detail.Additional Information:Direct Reports: NoneTravel Requirements: 85%License and Certification Requirements: Valid driver’s licenseSalary Range: $70,000- $86,000Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.What we offer:We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:Medical, Dental, & Vision CoverageFlexible Paid Time Off401(k) + MatchMental Health Support & Well-Being ProgramPaid Maternity & Paternity LeaveEducation AssistanceCompany-funded Lifestyle Spending AccountPlease note: North is a US based company and no sponsorship is available for this position at this time.Join the hospitality experts. Imagine delivering sophisticated hospitality technology, simplified payment processing, and award-winning support to some of the top restaurants in the U.S.Who we are:We are restaurateurs building products for restaurateurs. At North Hospitality, our team has years of experience working in, and for, some of the most renowned hotels and restaurants in the country. Now, we’re committed to bringing that passion to restaurateurs everywhere in the form of a single, seamless platform for all operations.At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.To learn more about North and our family of companies, visit our website: #J-18808-Ljbffr