Customer Service Representative

Supreme Service Today is the name of our company, and each of those words is important. Our customers are expecting Supreme Service...and they are expecting it right away.

Supreme Service Today has been a trusted home service company since 2005. We have customers who have been with us the whole time, and new ones we know will stick around for years to come. Each one equally important. Because of this, you can't miss a step. You're the front face of our company and the first impression for our customers. You'll need to pay close attention to detail and follow through. When you send in your application, I'd like you to place the words Smiling Voice in the subject line.


Why? Because most people won't. Most people miss the little details. Those people won't be invited for an interview. But you will because you're brighter than the average.

Each day, you'll be responsible for fielding important calls coming into our busy business. You'll need to figure out what they need and find a way to help them in short order . You'll be scheduling appointments. You'll organize sales calls. You'll dispatch our technicians to the homeowner.

Requirements

• Bilingual is a plus
• Must be able to have flexible availability including weekends and some nights.
• 2 years of customer service experience requested
• Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
• Must have strong communication skills, including a pleasant phone demeanor.
• Service Titan Software Platform Knowledge.
• Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
• Assist customers with scheduling appointments, answering questions about services, and troubleshooting basic issues.
• Must have practical experience in and the methodology behind efficient practices in dispatching.
• Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job
• Must be motivated to work independently and multi-task.

Benefits

• Great pay kicking off at $20-$25 per hour plus commission
• Medical, dental, vision, and life insurance
• 401(k) plan
• Lots of training and growth opportunities
• Paid holidays
• A Supreme place to work and place to make great friends