Shift Supervisor

Shift Supervisor

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

Osborne has opened its first transitional housing and reentry program, The Fulton Community Reentry Center (Fulton). Fulton will provide 140 beds of transitional reentry housing to formerly incarcerated men who would otherwise be homeless after discharge from a correctional facility. Fulton will also provide onsite reentry services, including case management, benefits enrollment, employment, health, and substance use disorder treatment. The facility operates 365 days on a 24-hour basis daily, including evening and weekend hours (some positions will require non-traditional work hours).

We are seeking a full-time Shift Supervisor to join our Fulton Team. The Shift Supervisor provides shift coverage and is on-call nights, weekends, and holidays. This position is responsible for working various shifts and maintaining emergency coverage where necessary. The position ensures the overall operation and safety of the facility. The Shift Supervisor reports to the Assistant Security Manager. The Shift Supervisor position requires flexibility with scheduling as this position will require evening/overnight and weekend availability.

Salary range: $28.85-$30.22

Essential Duties

• Supervise Residential Aides
• Assist in scheduling staff and ensuring 24-hour coverage
• Maintain, revise, and update operations logs, records, and forms
• Ensure the security of the premises and perform access control.
• Perform regular and frequent foot patrols of the entire facility.
• Promptly advise appropriate supervisors (Operations Manager and Program Director) of problems or concerns.
• Schedule daily assignments for subordinates, and monitor their performance.
• Complete Safety Monitor performance evaluations, progress reports, disciplinary memos, and shift assignments.
• Interact with all clients in a professional and productive manner.
• Supervise shift, overseeing and performing crisis intervention and addressing operational problems.
• Supervise and perform all regular client service and reporting tasks.
• Schedule daily and weekly assignments, monitor functions and participate in the rotation of task assignments.
• Perform special assignments and shift specific responsibilities as assigned, assuring the provision of services and compliance with regulations and policies.
• Produce and provide daily census
• Provide clear direction, information, and assistance to clients, client visitors, vendors, and employees in a professional, pleasant, and courteous fashion regularly and during emergency situations
• Ensure that all life safety systems and related equipment are fully functional
• Search all residents, staff, visitors & residential rooms & common areas of the facility via magnetometers, hand-held wands, and x-ray baggage scanners.
• Willingness to become trained in Safe Crisis Management (SCM) by Osborne Staff.
• Cover any shift vacancies as needed
• Perform additional duties as assigned.

Minimum Qualifications

• High School Diploma or equivalency.
• New York State Security Guard Registration Card.
• 16-Hour On-The-Job Security Guard Training Certificate.
• First Aid / CPR Certificate
• Must have FDNY F80 & F02 Certifications, or obtain by the start date
• NYS valid driver's license

Related Skills and Knowledge

• Strong oral and written communication, time management, and organizational skills are necessary.
• Must maintain professional appearance and behavior of conduct at all times.
• Must have good interpersonal skills with the ability to communicate effectively, both written and oral.
• Knowledge of community resources.
• Ability to make sound decisions and resolve conflicts.
• Deal calmly in crisis situations and handle multiple tasks effectively under pressure with minimum supervision
• Work collaboratively well with diverse groups.
• Proficiency with computer skills and be able to formulate incident reports.
• Must be able to work flexible shifts, weekends, and overtime if necessary.

Generous benefits include four weeks of vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.