Personal Banker

Responsibilities Acquires and deepens the branch customer base through a variety of proactive sales and service activities Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing Collaborates with ecosystem partners to grow customer's share of wallet Positions PNC solutions to drive new revenue and customer loyalty Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships Creates customer loyalty and grows customer share of wallet through a differentiated customer experience Performs lobby engagement activities to connect with customers and position PNC products to meet their needs Educates customers on options for managing financial transactions by leveraging technology, tools and resources Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner Requirements 3+ years experience Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Core Competencies Demonstrates expertise in proactive sales and customer experience management, leveraging banking products and technology to enhance customer loyalty and financial wellbeing. Skilled in effective communication and problem-solving to identify and meet customer needs while managing risk and adhering to policies. #J-18808-Ljbffr