Customer Service Specialist

Job Overview Join the team that helps keep Lee County moving. As a Customer Service Specialist with LeeTran, you’ll be the helpful voice riders count on every day. You will help people plan their trips, guide them through eligibility requirements, and ensure they can easily find the services that fit their needs. Your friendly attitude and problem-solving skills make travel easier for everyone. If you enjoy helping others and bringing positive energy to your work, this role is a great fit for you! What You’ll Do Speak with customers in person or on the phone to give them information about bus services. Listen to customer problems and politely help solve them. Use computer programs to enter and confirm trip reservations. Check if customers are eligible for certain services and help them with applications. Guide customers through the ADA eligibility process. Look up directions and bus route details using maps and reference guides. Sell bus passes and ID cards to customers. Take payments by cash or credit card and make sure they are correct. Balance the cash drawer and prepare money deposits. Fill out forms, keep records, and work with electronic files. Deliver bus schedules or other information when assigned. Help with other duties as needed. What We’re Looking For High diploma, GED, or equivalent experience One (1) year of fast-paced, professional customer service or closely related experience Possession of a valid driver’s license with an acceptable driving record Preferred Qualifications Bilingual preferred Strong work ethic with a sense of urgency; adaptable to fast-paced, changing environments Compassionate and professional when assisting individuals with disabilities Clear and effective verbal and written communication skills Able to read, follow instructions, and understand procedures, rules, and regulations Self-motivated, proactive, and able to work independently Highly organized with strong attention to detail Excellent interpersonal skills and a willingness to learn and grow Proficient with computers and general office equipment Work Schedule Monday - Friday, 8:00 AM - 5:00 PM, with rotating weekends and some holidays Why Join Us? At Lee County Government, we look to hire talented and innovative individuals who share our passion and want to make a lasting impact within our community. That's why we offer our employees a premier place to work by providing competitive compensation and comprehensive benefits, as well as being a participant in a robust State of Florida pension and investment retirement plans. Benefits Include: Healthcare Coverage : Medical, dental, and vision insurance Disability Insurance : Both short-term and long-term options Life Insurance : Including Accidental Death & Dismemberment (AD&D) Financial Planning : Flexible Spending Accounts for both medical and dependent care Support Programs : Access to our Employee Assistance Program Paid Time Off : Paid sick and vacation leave Recognition and Appreciation : Through our employee appreciation and peer recognition programs Professional Development : Take advantage of numerous employee development opportunities About the Department LeeTran provides safe, reliable, and accessible public transportation for Lee County. Our team keeps the community moving, getting residents to work, school, medical appointments, and more. Join a department dedicated to safety, service, and making a positive impact. About Lee County Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government. #J-18808-Ljbffr