Guest Services Representative

Guest Services Representative

About City of Hope, City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Hours: Sunday Thursday, 12:00 PM 8:30 PM

Job Summary

The Guest Services Representative consistently demonstrates high standards of patient care when at the Guest Quarters or Hospital Concierge Desk. He or she exhibits a warm, professional, and genuine welcome to our guests with eye contact and a smile, ensuring all questions and/or concerns are addressed with the highest level of customer service.

Representative works closely with, but not limited to, the Travel and Accommodations, Transportation, Security, Registration, and Financial Counselors departments.

Qualifications

Minimum Education:

• High School diploma or equivalent required

Minimum Experience:

• Minimum of 3 years of experience in a fast-paced customer service environment (healthcare or hospitality preferred)

Preferred Education:

• Some college strongly preferred, with a focus in Hospitality or Hotel Services

Skills & Abilities:

• Strong written and verbal communication skills
• Highly organized, with the ability to multitask in a fast-paced environment
• Familiarity with local activities and surrounding points of interest
• Professional demeanor with the ability to interact effectively with diverse individuals
• Self-starter with excellent attendance and reliability
• Ability to assist individuals with limited mobility (e.g., wheelchairs, oxygen tanks, luggage)
• Positive, outgoing personality
• Ability to work independently and as part of a team
• Adaptable in a dynamic, changing environment
• Detail-oriented with strong problem-solving skills
• Flexible schedule, including varying shifts, weekends, on-call, and rotating holidays based on business needs
• Schedule subject to change based on operational needs

Software:

• Proficient in Microsoft Office (Outlook, Word, Excel)
• Basic typing/keyboard skills and familiarity with standard office equipment

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.