Systems Administrator - Field

Position Summary:

The Systems Administrator acts as the second tier of support for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 2 end user issues. The Systems Administrator must deliver exemplary customer service and technical advice while following all SOPs to complete customer requests. The person in this position is responsible for an array of mid-level issues ranging from basic firewall administration to troubleshooting Azure subscriptions. This role will be servicing multiple client field locations throughout the Northern California region including Chico, Redding, Sacramento, San Francisco, Reno, and Santa Cruz.

Key Responsibilities:

• Provide advanced Active Directory and Office365 user account support.
• Deliver network and end-user VPN access support.
• Provide advanced level Active Directory GPO support.
• Offer second level VMware support.
• Interact professionally with executives, end users, technical and non-technical personnel.
• Administer server maintenance, security groups, and SAN connectivity.
• Perform basic firewall administration.
• Supply multifaceted authentication (MFA) support.
• Ability to troubleshoot and create Azure subscriptions.
• Administer spam solution products.
• Support MS Exchange servers.
• Manage wireless environment.
• Manage backup and replication solutions and storage devices.
• Perform technical equipment installations at customer sites.

Required Knowledge, Skills, and Abilities:

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Experience using ticketing systems required, ConnectWise highly preferred.
• Strong network troubleshooting skills required.
• Understanding of advanced technical triage methodologies.
• Advanced TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Excellent ticket management skills, including:

• • Detailed ticket documentation.
  • Accurate note taking.
  • Proper time entry.
  • Following ticketing workflows and processes.

• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
• Basic Switching/Routing/Wireless/Firewall knowledge.
• Basic understanding of Azure.
• Basic understanding of how SAN functions.

Preferred Education, Experience, and Certifications:

• Prior MSP proactive support experience is highly encouraged.
• Experience creating and maintaining network documentation and diagrams (Visio, Lucidchart, or similar tools)
• Network+ certification.
• Server+ certification.
• VMware certification.
• Azure certification.
• Microsoft 365 certification.
• Superior reading, writing, and communication skills.
• Intermediate knowledge of network concepts, devices, and best practices.

Work Schedule/Travel:

• Meriplex’s TAC operates 24/7 - both workday and after hours shifts available, Monday – Sunday.
• Estimated 90% local travel required

Physical Demands:

Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Benefits & Compensation

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.