Senior Business Systems Analyst

Become a part of our caring community The Senior Business Systems Analysis Professional partners with business and technology stakeholders to identify opportunities, define solutions, and drive strategic initiatives that advance operational and clinical outcomes. This role is responsible for analyzing business processes, user needs, and system capabilities; documenting requirements; performing cost-benefit and value assessments; and translating business objectives into detailed system specifications. The Senior Business Systems Analysis Professional leads and supports moderately complex to highly complex initiatives where success requires in-depth analysis, sound judgment, and evaluation of multiple variables and dependencies. The role collaborates closely with cross-functional teams to develop business and functional requirements, facilitate solution design, coordinate testing strategies and plans, create standard operating procedures, and establish sustainable support models. Through strong analytical, communication, and stakeholder management skills, this position helps ensure technology investments deliver measurable business value and align with organizational priorities. The Senior Business Systems Analyst partners with business and technology stakeholders to identify opportunities, define solutions, and drive strategic initiatives that advance operational and clinical outcomes. This role is responsible for analyzing business processes, user needs, and system capabilities; documenting requirements; performing cost-benefit and value assessments; and translating business objectives into detailed system specifications. The Senior Business Systems Analyst leads and supports moderately complex to highly complex initiatives where success requires in-depth analysis, sound judgment, and evaluation of multiple variables and dependencies. The role collaborates closely with cross-functional teams to develop business and functional requirements, facilitate solution design, coordinate testing strategies and plans, create standard operating procedures, and establish sustainable support models. Through strong analytical, communication, and stakeholder management skills, this position helps ensure technology investments deliver measurable business value and align with organizational priorities. The Senior Business Systems Analyst formulates and defines systems scope, objectives, and solutions based on user needs, business priorities, and a thorough understanding of applicable technologies, business systems, and industry requirements. The role devises or modifies procedures and processes to solve complex business problems while considering system capabilities, operational constraints, scalability, and desired outcomes. This position validates expected and realized benefits from implemented solutions and contributes to the development of departmental strategies and technology roadmaps. Acting as a technical lead and trusted advisor, the Senior Business Systems Analyst partners closely with project teams, business leaders, vendors, and technology stakeholders to ensure successful solution delivery and adoption. The role exercises considerable latitude in determining objectives, evaluating alternatives, recommending solutions, and driving assignments to completion with minimal direction. Use your skills to make an impact Required Qualifications Bachelor's degree or comparative working experience 5-7+ years of business systems analysis, healthcare technology, or related experience. Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation Experience working in Agile, Scrum or hybrid project delivery environments Knowledge of Systems Development Life Cycle Experience in problem analysis and process 3 or more years' working experience with Microsoft 365 tools including Excel, Power BI, PowerPoint, Visio, Teams and collaboration platforms. Must be passionate about contributing to an organization focused on continuously improving consumer experiences Location: This is a hybrid position requiring approximately 3 days per week in the office. Candidates may be based in Dallas, TX; Louisville, KY; or Nashville, TN. Preferred Qualifications Background working with Portfolio prioritization, Business case development, Value realization, Process improvement initiatives, Operational analytics, Healthcare technology evaluation, Stakeholder facilitation and executive presentations Six Sigma certification PMP certification Demonstrated experience with process documentation and re-engineering Additional Information Why Humana? At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few: Work-Life Balance Generous PTO package Health benefits effective day 1 Annual Incentive Plan 401K - Excellent company match Well-being program Paid Volunteer Time Off If you share our passion for helping people, we likely have the right place for you at Humana. Work-At-Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. SSN Alert Statement Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from View email address on click.appcast.io with instructions on how to add the information into your official application on Humana's secure website. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $80,900 - $110,300 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.