Customer Account Coordinator

Job Description

Job Description

Do you enjoy working in a fast-paced environment and talking directly to clients? If so, join the Hibbert Group where there are opportunities to grow and advance .

The Hibbert Group is a 145-year-old integrated marketing solutions provider of international scope, whose customers include many of the largest and most successful companies in the world. We support multiple industries and specialize in the Life Science, Semiconductor and Telecommunications verticals. We provide Database Services, Customer Engagement, Global Fulfillment, Life Sciences, Professional Services and Digital Solutions.

We are looking for candidates with 1-3 years’ experience to work in a Customer Account Coordinator role to provide exemplary support to our clients. To be successful, ideal candidates must write and speak well (as they will be directly dealing with clients), have great MS Office skills (because they will be providing reports and feedback on clients’ programs), and be able to thrive in a fast paced, dynamic environment that requires excellent prioritization and multi-tasking skills, a strong sense of urgency and the ability to work both independently and in a group.

There are advancement opportunities from this position. The position is located in Trenton, NJ; however, a hybrid work schedule is available once fully trained.

Responsibilities include, but are not limited to:

• Work directly with clients to do whatever is needed to make their marketing programs successful.
• Process orders, post receipts.
• Handle customer requests.
• Maintain inventory levels via computerized inventory systems.
• Track shipments.
• Provide regular communications to the clients that are related to their program/project status and deliverables.
• Successfully complete job duties independently yet know when to ask for help if necessary.
• Follow all quality control standards to ensure all processes are followed exactly.
• Provide documentation to ensure that all best practices are captured (to meet ISO and client standards.)

Requirements:

• Prior customer service experience, including direct written and verbal client contact is required.
• Experience successfully handling high volume emails with the ability to stay current is a must.
• Intermediate skill level with MS Excel and Word is required.
• Effective written and verbal communication skills are necessary.
• Excellent organizational skills with an emphasis on setting priorities in a fast-paced environment is a must.
• Knowledge of direct marketing industry is highly valued.
• Some college preferred.

A family-owned company, The Hibbert Group is employee focused and offers an attractive compensation and benefits package including a choice of health plans, company matching 401K, tuition assistance, and paid time off .

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law .