VP - Service & Repair Operations (Queens, NY)

Elevator Repair Manager

Position Overview:

A growing independent elevator organization is currently seeking an experienced Repair Manager. This position will be based in the Queens/Brooklyn, NY area. As a Repair Manager, you will oversee the servicing and repair of equipment, ensuring efficient operations, customer satisfaction, and employee performance (Repair Supervisors), while also managing field operations and project completion.

Responsibilities:

• Manage all contracts and billable repairs.
• Collaborate with M/R and Repair Supervisors to survey work.
• Create scopes of work based on field surveys.
• Obtain material pricing directly or indirectly utilizing interoffice warehouse/engineering personnel.
• Obtain labor requirements directly or indirectly utilizing M/R and Repair Supervisors.
• Monitor and respond timely to customer and interoffice emails.
• Attend customer and/or consultant meetings in person or virtually as needed.
• Attend interoffice meetings in person to assist in violation remediation as it pertains to M/R & Repair.
• Schedule and coordinate labor and material deliveries with internal trucking/warehouse personnel to execute field work.
• Track labor and material costing to ensure profitability.
• Review and approve field labor payroll weekly for M/R & Repair.
• Close and invoice all billable work timely.
• Communicate internally with Service Area Managers, Compliance team, and Dispatchers' all timelines and expectations as it relates to M/R & Repair in-person and/or via email correspondence.
• Communicate externally with Customers, Consultants, and interested parties' all timelines and expectations as it relates to M/R & Repair in-person and/or via email correspondence.