Recovery Associate

At Intoxalock, a member of the Mindr family of brands,we are dedicated to being aforce for good. That's why we provide substance use safety,detection, and monitoring products and services that help peoplelive responsibly and keep communities safe. As a Recovery Associate, you'll serve as a subject matter expert within our Retention & Collections Organization responsible for retaining customers and collecting any outstanding balance. Duties & Responsibilities: Answer inbound calls and text messages assisting customers to remain in compliance Contact customers via outbound calls, text messages and/or email to assist with retention and collection efforts Follow up on all promise to pays, payment plans and settlements in a timely manner Plan, organize and prioritize daily work to meet deadlines Adhere to department guidelines and goals to ensure KPIs are met Special Projects and all other duties as directed by management What You’ll Bring to the Table: Fluency in English with excellent verbal and written communication skills 2+ years experience in a Customer Service, Collections or Sales role strongly preferred Associate Degree or equivalent work experience Strong problem solving and analytical skills with the ability to identify the problem, analyze possible solutions and decide on the best course of action Strong listening skills to understand the needs of the customers and find a way to achieve account resolution Ability to multitask effectively in a fast-paced, call center environment Highly motivated to meet department goals Ability to maintain confidentiality and handle sensitive information with discretion Why work for us? Check out this list of a few of the many good reasons why we are a Top Workplace: Shift: 1030 AM -7 PM CST Hourly rate of $18.00 We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly. Mindr won the 2023 Top Workplace Award locally and nationally–and 2024 Best Place for Working Parents Award Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years. A comprehensive and highly competitive benefits package, including: Health Insurance Vision Insurance 401(k) Paid Holidays Paid Time Off Ongoing Professional Training online via Litmos And more Equal Opportunity Employer It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr