Medical Office Specialist

The Medical Office Specialist interacts directly with patients on the phone and face-to-face to support the front office operation. This position is responsible for scheduling appointments, processing payments both in-person and on the phone. Additionally, this position serves as a liaison between patient and medical support staff. The Medical Office Specialist will possess excellent communication skills, organizational skills, computer experience, and must be a self-motivator.

ESSENTIAL JOB FUNCTIONS:

Answer incoming calls, answering and transferring phone calls as required. Schedule new and follow-up appointments. Perform confirmation calls for patients and clients in a timely manner. Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record. Collect co-pay and/or payment at time of service as required. Establish agreed upon payment plans that meet policy requirements. Maintain knowledge of insurance eligibility. Performs other duties as assigned.

EDUCATION:

High School Diploma or equivalent preferred.

REQUIRED SKILLS:

Basic computer and data entry skills required Ability to handle cash and to count money at high volumes including mathematical computations. Effective oral and written communication skills. Able to exhibit a high level of confidentiality. Excellent organizational skills. Proactive and independent with the ability to take initiative.

PREFERRED SKILLS:

Bi-lingual preferred.

PHYSICAL REQUIREMENTS:

May require sitting for a long period of time. Some bending, lifting, stooping and stretching required. Requires normal range of hearing and eyesight. Requires eye-hand coordination and manual dexterity to operate office equipment such as computer keyboard, photocopier, telephone and calculator. Some lifting may be involved, up to 35 pounds.

GENERAL REQUIREMENTS:

Valid Driver’s License Reports to work on time on a scheduled basis. Follows organizational policies and procedures. #J-18808-Ljbffr East Central District Health Department/Good Neighbor Community Health Center