Order Scheduling Specialist I-III

Order Scheduling Specialist I-III

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Order Scheduling Specialist I-III based at our Greenville, NC location.

What you will do:

• Manage order schedules from placement through shipment, ensuring accurate timing, sequencing, and alignment with production and delivery timelines
• Coordinate with manufacturing, planning, and logistics teams to balance production capacity, lead times, and shipment timing, using data insights to support decisions
• Process order changes (e.g., configurations, delivery dates, billing updates, and returns) while minimizing disruption to production schedules
• Monitor order status using reporting tools and dashboards, identifying and resolving issues such as delays, credit holds, or shipment misalignment
• Communicate updates clearly to internal teams and external partners, providing visibility into timelines, priorities, and exceptions
• Ensure orders are consolidated appropriately to support efficient full truckload or container shipments
• Leverage data analysis and emerging AI tools to identify trends, risks, and opportunities within order flow and scheduling performance
• Support process improvements and special projects, using data-driven insights and automation to enhance efficiency and reduce lead times

Level II Additions :

• Independently manage a higher volume and complexity of orders with minimal oversight
• Proactively identify risks and resolve more complex scheduling conflicts or exceptions
• Partner cross-functionally to drive alignment and contribute to process improvements

Level III Additions :

• Lead resolution of high-impact or complex scheduling issues across multiple orders or locations
• Drive continuous improvement initiatives within order management or logistics processes
• Serve as a resource to the team by supporting training, mentoring, and knowledge sharing
• Provide reporting, analysis, and recommendations to support operational decisions

Who you are :

• Highly organized and detail-oriented, able to manage multiple priorities with accuracy while leveraging data to maintain visibility and control
• A proactive and clear communicator who keeps stakeholders aligned, effectively conveying data-driven insights and recommendations
• Solution-oriented, with strong critical thinking and problem-solving skills supported by data analysis and structured decision-making
• Adaptable and collaborative in a fast-paced, cross-functional environment, with the ability to incorporate new technologies and AI-enabled tools into daily work
• Accountable and self-driven, with a strong sense of ownership and a focus on using data and continuous improvement practices to drive results

What you will need:

Level I:

• Bachelor's degree with 0-1 year of experience
• Associate's degree with 5+ years of experience
• 7-10 years of relevant experience in lieu of a degree

Level II:

• Bachelor's degree with 1-2 years of experience
• Associate's degree with 5+ years of experience
• 7-10 years of relevant experience in lieu of a degree

Level III:

• Bachelor's degree with 3–5 years of experience
• Associate's degree with 5 - 7 years of experience
• 7 - 10 years of relevant experience in lieu of a degree

Skills, Experience & Abilities

• Experience with order management or ERP systems (SAP or similar), with an understanding of how system data supports analytics and decision-making
• Understanding of order scheduling, order processing, and logistics operations, including data-driven planning and forecasting approaches
• Strong analytical and problem-solving skills, with the ability to leverage data analysis tools and AI-assisted insights to resolve scheduling conflicts
• Proficiency in Microsoft Excel and standard business tools, with experience using advanced features (e.g., Power BI, Power Query, or similar analytics platforms) to interpret and visualize data
• Ability to use data and emerging AI tools to identify trends, monitor performance, and support continuous improvement initiatives
• Ability to manage and prioritize multiple deadlines and competing priorities in a fast-paced, data-driven environment
• Strong written and verbal communication skills, with the ability to translate complex data insights into clear business recommendations
• Experience supporting process improvements or operational efficiencies, ideally using data analysis, automation, or AI-enabled solutions
• Ability to work effectively across cross-functional teams, using shared data and collaborative tools to drive alignment and informed decision-making

Who we are:

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

Job Type: Permanent

Time Type: Full time

Work Hours: 40

Travel Required: 1-10%

Primary Location: HY US Greenville, NC (Plant)

Address: 5200 Martin Luther King Jr Hwy

Zip Code: 27834

Field-Based: No

Relocation Assistance Available: No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled