Desktop Support Technical Lead

Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. Leidos is seeking a Mid-level Desktop Support Tech Lead to support a government site at North Island as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices, as well as peer training and providing advanced technical guidance and troubleshooting. The work location for this position will be at a government site and will require the ability to: Must be able to lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer) Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required Must be available to work an 8 hour shift between 6 AM and 6 PM and able to work from different sites within the North Island group. Primary Responsibilities Serve as the backup to the Site Operations Lead Work VIP tickets as needed Assistother technicians in resolving complex issues Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) Ensure proper ticket-handling according to guidelines set in place Properly troubleshoot and resolve user computer issues including hardware and software-related concerns Ensure customer related tasks are completed within the timeline set Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components Process retiring computers whichincludesretrieving the computer, clearing the BIOS, removing the SSD for return to the customer and completing return shipment paperwork. Order and replace computer componentsas well as returning the defectivecomponent. Basic Qualifications US Citizen DoD Secret Clearance HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience Valid DoD 8570 IAT Level II: Security+ or higher Certification Must demonstrate expertise in IT Enterprise Operations Excellent customer service skills Excellent oral and written communication skills Preferred Qualifications Organized and detail-oriented Strong leadership skills Self-motivated/ self-directing Strong collaboration, prioritization, and adaptability skills required. Relationship building Ability to manage and prioritize own work, and that of their team Independent decision making Analytical thinking; thinking out of the box Ability to effectively communicate with all organizational levels (SME to Senior Management) Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.) The hourly rate for this position is $35.85. NGEN If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:Pay Range $50,700.00 - $91,650.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr Leidos