Customer Service Representative

Vents is a global company specializing in the distribution of Essential Oils & Aroma Chemicals for the Flavors & Fragrances industry. Headquartered in Barcelona, Spain, we operate across 9 international subsidiaries, including Vents USA Inc., based in Kenilworth, NJ.

As part of our continued growth, we are looking for a Customer Service Representative to join our U.S. team. This is a key position to strengthen client relationships, ensure customer satisfaction, and contribute to the success of a global leader in our sector.

Responsibilities

• Act as the main point of contact for customers, providing outstanding service and follow-up.
• Process and manage orders, shipping documentation, and logistics coordination.
• Identify and assess customer needs, collaborating with Sales, QC, and Logistics teams.
• Handle customer inquiries and complaints with professionalism and problem-solving attitude.
• Support contract management, stock allocation, and basic accounting operations.
• Coordinate sample and documentation requests.

Profile

• 3+ years of experience in customer service or related roles.
• Fluent in English; Spanish or French is a plus.
• Strong communication skills, proactive and team-oriented.
• Organized, reliable, and able to work independently.
• Knowledge of Microsoft Office (Excel), Dynamics NAV, and Google Workspace.

What do we offer?

• Be part of a growing global company in the Flavors & Fragrances industry .
• Hybrid working model (4 days in-office, 1 day remote).
• A dynamic environment with opportunities for professional growth.

???? Ready to make an impact? Send us your application and tell us why youre the perfect fit!