Patient Services Coordinator

Job Description

Job Description

Patient Service Coordinator/ Personal Care Services

Office Location: Poughkeepsie

Position Type: Full-time

Remote/Virtual Position: In-office position

Salary: $25.00 - $27.00 /hourly (offers based on experience)

Schedule: Monday - Friday; 9:00am - 5:00pm

**Bilingual English/Spanish speaking is required for this role.

Responsibilities

Reimagine Your Career in Personal Care Services

Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Be the Best Patient Service Coordinator You Can Be

If you meet these qualifications, we would love to meet you:

• High School or GED required.
• Bi-lingual Spanish/English speaking required
• Staffing experience preferred
• Previous home health care or home care experience highly desirable

Responsibilities :

As a Patient Service Coordinator, you will:

• Responsible for monitoring and supporting the daily activities of services being provided to clients in accordance with state regulations and company policy, while ensuring quality coordination of service for our clients and Care Partners.
• Functions as primary support for daily EVV and payroll functions
• Processes and communicates authorization and schedule changes to ensure coordination of service and client satisfaction
• Coordinates utilization of Care Partner teams to ensure fill rate expectations met
• Researches and resolves payroll and billing questions under direction from the Client Service Manager.
• Functions as liaison for Field Supervisors in communicating with payer Case Management teams
• Supports recruiting and onboarding needs of team

Our Investment in You : Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

Our benefits include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare branded scrubs for patient-facing employees
• And more!

Qualifications

Come As You Are : At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.