IDD - Assistant Residence Manager

Job Description

Job Description

Department:

I/DD

Reports To

Residence Manager

Location:

Bronx, NY

Employment Type

Full-Time

Start Date

Immediate

About Us

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

Role Overview

The Assistant Residence Manager supports the Residence Manager in the daily operations and overall quality of residential services. This role assists in supervising staff, coordinating individualized supports, and implementing Life Plans through a person-centered approach that promotes the needs, goals, preferences, rights, and independence of the people supported. The Assistant Residence Manager helps ensure a safe, respectful, and supportive environment while maintaining compliance with organizational policies and applicable federal, state, and local regulations. The position also supports appointment and activity coordination, personal fund management, family and stakeholder engagement, and advocacy for the rights and well-being of individuals. In collaboration with the Residence Manager and Quality Improvement team, the Assistant Residence Manager promotes quality outcomes, regulatory compliance, and continuous improvement of program services.

Key Responsibilities

• Support the Residence Manager in ensuring the program is adequately staffed, effectively operated, and provides consistent, high-quality services.

• Assist with the recruitment, interviewing, onboarding, supervision, coaching, and ongoing performance management of residential staff.

• Coordinate staff schedules, supervision meetings, training, competency development, and maintenance of required training records.

• Observe and monitor staff performance to ensure individuals’ Life Plans, goals, behavioral supports, and daily activities are implemented effectively.

• Ensure residential programs comply with applicable federal, state, local, OPWDD, and organizational regulations, policies, and quality standards.

• Monitor the health, safety, and well-being of individuals, including medication records, medical appointments, follow-up care, and coordination with nursing and other clinical providers.

• Ensure incidents, injuries, medical concerns, and other required events are accurately documented, reported, reviewed, and followed up on within established timeframes.

• Monitor daily documentation, Foothold records, billing information, progress notes, and other program records to ensure accuracy, completeness, and timely submission.

• Conduct required program monitoring activities, including unannounced visits, quality reviews, and follow-up on identified corrective actions and improvement needs.

• Build and maintain positive, professional relationships with individuals, families, guardians, advocates, staff, healthcare providers, and other stakeholders.

• Promote a person-centered, culturally responsive environment that supports individuals’ rights, independence, community participation, education, employment, and personal goals.

• Provide leadership and operational support in the absence of the Residence Manager, ensuring each shift is effectively managed and quality services are consistently maintained.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications

• Minimum of Associate's Degree in Human Services or related field preferred.
• 2 years’ experience working in a similar environment.
• Knowledge of Intellectual/Developmental Disabilities
• Must have a clean NYS Driver’s License
• AMAP and First Aid/CPR/AED certification a plus
• Must have a valid driver’s license from tri-state area (NYS Preffered)
• Skilled with Microsoft Office Suite, especially MS Word and MS Outlook

Work Environment

Residential

Position Type/Expected Hours of Work

On-site. This is a full-time non-exempt position. Assistant Residence Manager may be required to work several evenings per month and may be required to work extra hours to complete work.

Benefits & Compensation

• Competitive salary structure

• Health, dental, and vision insurance
• 401(k) with company match
• PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
• Remote / flexible work options (If applicable)

Additional Requirements

• Authorized to work in the U.S.
• Ability to work in-person in New York City (NYC)
• Ability to travel to other Rising Ground Sites (if required)

Equal Employment Opportunity

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.